HP India — Newly purchased HP laptop is crashing again and again

I've recently purchased a HP laptop from croma store (On 5th July), From 6th july it is crashing again and again. I had already spent two days with HP technical team and followed all the troubleshooting steps but still issue persist. now they are forwarding case from one team to another and same silly process. After paying for new laptop why should i waste my time on troubleshooting steps. They should be able to provide me replacment.

Thanks
Satvinder