HP India — Non - functioning of HP LAPTOP(Model 15r-014Tx Note Book) | |||
Sir, We have purchased 1 No. Laptop through Flipkart on 8.7.14 as details given hereunder: Order ID : OD[protected] Order Date : 08.07.2014 Inv. No. MUM_BNDI[protected] Inv. date : 9.7.2014 Kindly note that we have also taken 2 Yrs Extended Warranty from your Nehru Place, New Delhi. Our Complaint is " Non functioning of Wi-Fi from the day one", we have purchased this LAPTOP. Many times, we have registered our complaint to your customer care but the same is attended telephonically only. Also we have followed your instructions carefully and we have installed the driver also, as sent by your customer care, but problem is not resolved. So, It is our request to kindly look into the matter and instruct the concerned to depute your authorised representative to attend this LAP TOP at following address, to resolve our complaint. No. 54, Pragati Apartment, Paschim Vihar Club Road Punjabi Bagh New Delhi : 110063 Contact No.: [protected]/ [protected] Contact Person : Mr B.Mohindra E.Mail ID: [protected]@solar-ent.com Was this information helpful? | |||
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HP India customer support has been notified about the posted complaint. | |||
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Reference to our Complaint made on 1.12.14 regarding non - functioning of Wi-fi in HP LAPTOP (Model 15r-014Tx Notebook), but sorry to inform you that till date our problem is stand still.
Our problem is handling by HP telephonically only through their remote system, but our problem is stand still. HP has informed that they will depute their engineer to attend the same but till date no engineer has visited to resolve our problem. Is this is the way HP a reputed organisation handling their customer complaint?
We once again request you to look into the matter and instruct the concerned to resolve our complaint so that Wi-fi can function in our above said Laptop.
Pls treat the matter as MOST URGENT.
SOLAR International
Contact Person : Mr Mohindra, M# [protected]/ [protected]/ [protected]