HP India — Non replacement of battery. Payment made more than 1 month ago

Complain case number - [protected]
Laptop serial number - 5CD6305XYJ

The payment towards quotation is made on 13th May, 2021 and since then no replacement of battery is done. have spoken to customer

care/ technical tea several time. Everytime they said we are escalating the matter, but nothing is happening.

I request you to please look into this matter as this is creating very bad image about HP service. Even no one is now answerable about payment already made when I asked for refund.

If this is not sorted out, I will be left with no recourse, but to file consumer court application and Police complain against HP in India