[Resolved]  HP India — Non trustworthy product, direction less customer service and goofed up service centers that sums up for hp laptops.7

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HP laptops

Non trustworthy product, direction less customer service and goofed up service centers that sums up for hp laptops.

Let me apologise at the beginning itself for the language used. its not meant for personal insult to neone but i am totally irritated with the quality of product, customer care and service centers of hp. i couldn't use laptop for over 1.5 months now.

I purchased hp laptop in october 2015 from a reputed shop in thane.in august 2016 even before completion of 1 year all of a sudden its operating system got corrupted. even after using it with utmost care. your customer support executive said we don't make operating system so cant guarantee its performance and windows 10 is not very stable. what a ridiculous answer? if you are using it a for your laptops you should ensure that it works well and is of good quality. if my laptop stops working i would obviously contact hp and not bill gates. i was in danger of losing 90 gb of personal data which was important to me. surprisingly all your competent engineers at 'hp customer care' couldn't find a way out and said data will be lost permentaly.

I took laptop to 'hp service center' at thane station. they took out hard disk and i could copy my data to other machine. and i am thankful to them for this. it was a big help. one prashant at the center was helpful and competent. surprisingly none of your engineers could think of this way even after frequent follow ups. i ordered for recovery cds and got recovery done on my laptop. when i left laptop at service center it was looking brand new without any issues but recovery failed. when i received laptop back i was told that its keyboard is not working, it had scratches on front body and hp sticker was ruined too. mr. prashant was on leave during this episode. even after inquiring repeatedly i was told they handle laptop with care. so its interesting to know how all of a sudden laptop developed scratches, ruined sticker and keyboard problem which was never there earlier. now 15 days are over since i am told by service center people that engineer will come at my home and fix keyboard for me, no one has turned up yet. now i am told that there is a keyboard shortage. hell knows when i will be able to use laptop again.

I sincerely regret purchasing hp laptop, my cousin who got dell laptop in same month as mine has no complaints at all. laptop is working fine and is absolutely in pink of health. so i suppose i made this big mistake of buying hp laptop and purchased this headache. fool i was to think that hp is reliable, trustworthy and robust name in market. i should have gone for dell, lenovo or some other company for that matter. till today all my laptops were from hp but not anymore. and i would personally mouth spread this amongst all my friends and colleagues too.

Attaching below email for reference.

Extremely fed up consumer
Harshala kulkarni