| Address: HP Inc., "Hewlett Packard Global soft PVT Ltd, EC2 Campus, HP Avenue, Survey No. 39 (PART), Electronic City Phase II, Hosur Road Bangalore 560 100 Ind |
Sir/ Madam,
The undersigned is a consumer as defined under Consumer Protection Act-1986 as we have purchased the said laptop (goods/services) from you vide your Invoice No S2223/138 dated 9th July 2024 by paying an amount of Rs
44, 250.00 (Forty-Four Thousand Two Hundred Fifty Only)
The said product/service is not up to the mark due to the following defect: (Mention the complete defect)
BRIEF DIARY OF EVENTS:
1) 30 days within the purchase of the said laptop, frequent repeated problems had been noticed which has been shared with HP. The problems noticed were black patching marks on screens, glitching and sticking of pictures during running, a series of parallel strips with different colours along the screens, malfunctioning of desktop, stoppage of cooling fan & ultimately total stoppage of lap top in spite of sufficient power as noticed after restart.
2) Communicate the HP Customer Care. The 1st Service Visit from HP Side had been carried out on 19th Sep, 24. One day before i.e. on 18th September 2024 the said Laptop was checked online by HP Service Team. All mentioned problems had been shared. HP had come into a conclusion through their long ONLINE Test that the Key Board is faulty and needs replacement.
3) The above online test has been shared with the 1st Service technician during his visit. But irony was that the 1st Service Technician didn’t find anything wrong and he passed an ample time at least 5 hrs on checking the said laptop and ultimately went away without any conclusion. But the problem remains continued and came at a random stage.
4) It was too shocking to note that the 1st CASE (Case No: [protected]) has been closed arbitrary by HP Authorities without the consent of the Consumer thus violating the Consumer Protection Act, 1986.
5) Again, approached HP and the next Service visit was conducted by them on 30th October, 2024 ( Case Id [protected]).All the same points had been checked by the HP Service Technician this time too, but not a single solution comes out.
6) Things had been delayed day after day due to utter unprofessionalism by the concerned representatives from HP in spite of our frequent approach
7) At these stages a fake propaganda was being ran by the HP Authorized Service Partner from Gujarat State, PC Infotech Solution stating that Consumer didn’t ready to allow PC Infotech for service ! This had been shared by Bishwa Prakash Pati from Service Head during our telephonic conversation on 23rd November 2024.
8) After facing all these unwanted circumstances, I myself took the initiatives and handover the laptop at your Service Centre in Ahmedabad on 26th October 2024 vide the Case ID [protected]. Initial demand of PC Infotech was to handover the laptop at least for 4 days for complete resolution which I’d agreed.
9) Then I received the said laptop from PC Infotech on 2nd November 2024 after their complete service as claimed.
But misfortunate to share that the same repeated problems had been noticed on the 1st week of January 2025.The screen blackened from time to time, glitching & sticking of videos, frequent disappearances of cursor pointer during MS Word/Windows work, stoppages of cooling fan from now & then and at the end ultimately sudden stoppages Laptop in spite of sufficient power as shown later on during restart.
The above said act on your part has caused us great loss and damage of my whole education & 10th CBSE Online Board examination besides mental tension, trauma and inconvenience and loss of value of money. You are hereby asked to replace/refund the said goods/services plus compensation immediately within one week of receipt of this notice failing which the undersigned shall be free to launch legal proceedings against your act o[censored]nfair trade practice and deficiency of services and shall seek the refund the amount already paid to you with interest and total damages for which you shall be liable.
Thanking you,
Yours truly,
Shaan Mitra
11 Ratnamani Apartment
Nr. Sun villa Row House
Memnagar Gam
Ahmedabad 380052
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