HP India — order of bluetooth speaker

Address:	Pune, Maharashtra, 411044
Website:	www.hpstore.in

I placed my order for hp wireless bluetooth speaker. Then i received mail stating that my order is dispatched and will be delivered by[protected]. On[protected] i recieved mail from hp that my product is eol and link in the mail for alternative product is not working.
And now i received mail on[protected] for writing review about my product.
I neither recieved my product nor the refund. I am very confused what's going on. Also when i am calling on[protected] no one is there to attend my query. I am not expecting this kind of things from hp.
Please look into the matter and sort it as early as possible
My contact details
Mohit harish maru
[protected]@gmail.com
[protected]