HP India — Pathetic post-sale service

I with utmost shock and bewilderment wish to bring to your notice the apathetic and most callous attitude of your call centre personnel whom I am chasing unfailingly for last more than 12 days but being of no avail.

I am calling the call center on a daily basis but only promises hs been done yet. no technician hs called or visited me.

it's extremely astounding and unbelievable to meet with such negligent,
substandard and couldn't care less attitude of the staffers of an international co of your stature and repute. High time you take care of things & attitude at your home otherwise it doesn't take v long for the cookie to crumble, in the times of internet & technology the word spreads v fast, especially the bad one, I shall be constrained to reach & approach such forums on the social media to highlight the harassment and frustration
I am made to go through.

Last but not the least to highlight again your negligent attitude I bring to your notice also the plain simple fact & thing that you haven't even updated the change in address of your service centre, while v recently visited the mentioned address we were told that it had shifted out to another location many months ago

In today's pandemic situation everybody is working from home/taking online classes. I had such faith in HP that all the three laptops for three members of the house are HP Pavillion x360. and now by this pathetic attitude I don't know what to say about it.

after long chase and follow up they sent me a quotation demanding rs 5505/- for a part without even physically inspecting my device. on refusing to pay without the physical checkup they started making other excuses. then they said that they have ordered the part.
I work is suffering so much and my job is at the stake. and after following up on various public platforms I waiting believing their promises. but today they have come up with a unique new excuse that my laptop is out of life support. i don't even know what it means. whatever it means y didn't they tell me on the very first day instead of making new excuses and demanding absurd amount every day?

Hope at least now u will take some responsibility and pay some attention