HP India — Poor customer service

Address:Chennai

Hi,
Please refer to case id [protected] which was raised on Sep 2nd 2021 for replacement of poor quality back cover owing to which my new laptop's hinge gave away. I have been struggling everyday to use this laptop and am desparately hoping that HP would take quick action and resolve this issue at the earliest.

I am deeply disappointed with HP customer service so far. We have signed up for warranty as well as ADP and inspite of this and all the repeated followups, there is absolutely no action.

I have to keep chasing the service center guys every now and then as though it is my fault.

If HP really cares about customer satisfaction, they should have rectified my laptop in less than 48 hours esp when it is a quality issue and not a customer induced damage

I am not sure who else to escalate this to. If no action is taken even after this, I may have to raise this with the CEO only!

PS: If the laptop gets further damaged, owing to usage, bcoz of this inordinate delay in service of HP, I would hold HP completely responsible and would expect HP to provide a brand new laptop as replacement for the damaged one.

Regards
Dev
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HP India customer support has been notified about the posted complaint.
Sep 28, 2021
Updated by Devanathan N
Hi,
Still the issue is not fixed. I chased the customer care again and got to them. They said the parts are received and the technician would be coming. But when I traced their technician and spoke to him, he says he has only partially received (one out of two items) and hence he cannot come and fix. This happened last week.

Until now there is no update. It is going to be a month soon for a small issue. I am using the laptop in this condition and it could cause further damage. Who would bear the cost if more damages happen as a result of this inordinate delay in HP support?? Is HP exiting business in India?

Regards
Dev
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