HP India — Poor Customer Services

Address:

Kanpur, Uttar Pradesh

My complaint dates back to July 7 and my issue has still not been resolved, instead all I got is a lot of inconvenience till now.
On July 7, my laptop charger adapter suddenly exploded with a pop sound while I was working on my laptop. Being a computer science student at IIT Kanpur, I required a substitute immediately to complete my assignments. So I called HP customer care service and told them my Laptop is under extended warranty and I need a new laptop charger. But unfortunately extended warranty doesn't cover either battery or charger (which are apparently most likely to cause an issue). So HP guys gave me a Case ID # ([protected]) and provided me the addresses of some nearby HP World Stores for buying a new charger to immediately obtain one. So the very next day, I went to one of the HP World Stores in Kanpur named Ummed Agencies on Birhana Road and bought a new adapter (costing me Rs. 1300) and a power cord as well.
Now not even a month had passed and this charger stopped working. So again I went to same HP World Store and asked them for a replacement under charger warranty but they told me that HP Service Center will do the replacement and it's not their job. I went to HP Service Center in Kanpur but the shop was closed by that time (it was around 5 pm). Now the next few days were weekends and their shop was again closed. So I somehow handled my course work without a charger for few days and went to HP Service Center again on Monday. The service center guy verified that my charger was actually not working and I should get a replacement. But now he told me that the bill given to me by HP World Store is not complete as it states only the Serial No. of my bought charger but lacks CTF No. They asked me to again go to the HP World Store and ask for a new bill and then come back. They also told me that it will take further 4 days before you get a new charger even if I get a new bill and I will have to come back there again after 4 days.
Now IIT Kanpur is located far away from these Stores and Centers and it takes a lot of time as well as money to book an auto and commute to these locations. Being a third year computer science student who has to sit for internship tests apart from doing course homeworks, I relied heavily on laptop and I don't have that much spare time due to hectic course time table and internship interviews schedule. Not only this has wasted my time, it has also caused me a loss in my academics as well. I have managed somehow to spare some time today to write this complaint so that some other buyer could be saved from the inconvenience I have faced. I will make sure that no other student in IIT Kanpur buys any HP product and discourage everyone who asks me about buying one.