| Address: Guvara Taiyabpur manjhanpur kaushambi 212201 |
I purchased an HP Smart Tank 585 printer, and it stopped working due to a carriage belt issue. I raised a complaint with HP Support on 4th February 2025 (Case No: [protected]), but even after multiple follow-ups, the issue remains unresolved.
Key issues I faced:
No timely response: HP has been delaying the process, and I have received only false promises.
No repair action: An HP engineer visited but did not bring the required part, causing further delay.
No quotation received: HP promised to send a quotation for paid repair, but even after several days, I have received nothing.
Business loss: I run a small cyber café in a rural area, and my business is suffering because my printer is not working.
I demand immediate action from HP. If this issue is not resolved ASAP, I will escalate it further through social media, legal action, and other consumer protection channels.
HP India must be held accountable for poor service and negligence.
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