HP India — printer servicing

Sir, I am holding a HP Printer Model 610C.I am put up at a place which is around 60 Kilometers from my nearest HP Servicing Centre (WIPRO Ltd) at Calicut, Kerala. I have contacted this servicing Centre through telephone to confirm feasibility of servicing above Printer. Every time the lady at the other end told me to bring it. For final confirmation I have contacted one Mr.Sarath who seems to be the servicing Engineer. He also told me to bring it. On 11 Aug 2017 I carried the printer all the way to Calicut and to my dismay the gentleman who was there to accept this told me that this can not be repaired for want of spares. Then I told him to just find out the availability of spares and then come to a conclusion. That time he demanded Rs 855/- from me . So I told him after doing some job demanding money is tolerable, and without doing anything demanding such and exorbitant amount for checking seems to be a day light robbery. As I was not having money he accepted it the very next day early morning somebody called me on telephone and told me to take it back as it will cost more than a new printer purchase amount to repair it. Now my query is should I pay the amount of 855/- demanded by him without giving a service. If so under what head you are charging me. Please confirm the above points and advise your staff to be more positive in nature as he was telling to take it to outside repairing agency. As I do believe in genuineness of spares from authorized agency I always get all the repairs of my items done through concerned authorized Servicing Centre. Recently I got my laptop repaired at authorized agency of DELL and I am fully convinced about their dealing. After checking they have informed the amount involved and told me to give consent or else they told me to take it back. Hence as I am always using HP Printers (presently I have HP Ink Advantage 2515), this attitude of your staff irritated me. Advise your servicing Centre staff accordingly to avoid bad name to your esteemed establishment due some black sheep.