[Resolved]  HP India — Problem in Switching on/ Booting HP Pavilion Notebook by pressing Power Button

Address:

Kolkata, West Bengal

My name is Bobby Mathew. I purchased an HP Pavilion 15-e017tx Notebook PC (Product No. E3B57PA & Serial No. 5CD325C8JN) on[protected]th September 2013). As such, the warranty period of the laptop ends on[protected]. I experienced problems in switching on the laptop by pressing the power button as well as blue lines appearing in the laptop screen from August 2014. I originally lodged a complaint on the above issues on[protected] with the HP Customer Care and a Case ID # [protected] was created on the same day. However, without any rectification of the issues the case was closed on 22-08-14. Then again I contacted HP Customer Care on 23-08-14 and a new case ID # [protected] was created. I also send a mail detailing the problems to the laptop on 23-08-14 and snapshots of blue lines in the laptop screen was mailed on 24-08-14. I was assured from the HP Customer Care that a technician would visit my house (Flat No. 110 E, Sunrise Estate, 14 C Radhanath Chowdhury Road, Tangra P.O., Kolkata - 700015) on 26-08-14 for servicing the laptop. As no body turned up till 31-08-14, I personally went to the HP Authorised Service Centre (Ensure Support Services India Ltd., Kolkata) on 01-09-14. The lapstop screen was changed by them the same day under warranty benefits and the Case # [protected] was closed. The very next day (ie,[protected] the problem relating to switching on the laptop by pressing the power button surfaced again and I took the laptop to the service centre once again on the same day. When the executive at the service centre tried to switch on the laptop Hard Disk (3F0) error message was displayed on the screen. The technician enabled the factory reset option and the laptop was returned on the same day. Again, on 03-09-14 and 04-09-14, the same problem (laptop not booting up on pressing the power button) resurfaced. When I contacted the Service Centre I was asked to contact the HP Customer Care. On speaking to the Customer Care a new Case # [protected] was created on 04-09-14. I was told about two probable reasons for the above problem - 1) OS getting corrupted 2) Hardware Problem to the laptop. First of all I was asked to order for the recovery CD for reinstalling the OS. The link for ordering the recovery CD was sent to my mail and the Case # [protected] was closed. By the time, the recovery CD is delivered to my address the warranty period of my laptop would in all probability be expired. It may be seen that although the problem in switching on the laptop was communicated as early on 19-08-14, well within the warranty period, the same has bot been resolved so far. In the circumstances, it is requested that even after reinstallation of the OS through the recoverey CD, which would most probably take place only after 08-09-14, if the problem still persists the warranty period of my laptop should suitably be extended. It is requested that the problem regarding switching on the laptop should be rectified under warranty benefits. Expecting a positive reply from your end at the earliest. Regards, Bobby Mathew