[Resolved] HP India — refund is not done properly

shreyams

from Tumkur, Karnataka

Address:

560040

I purchased a laptop (Hp pavilion x360 13-u135tu laptop (Core i7 7th gen/8 gb/256 gb ssd/windows 10) in hp shopping, the actual price was rs.76, 000 due to employee offer i got it for 68500, on top of this for sbi credit card holder there was 5% cash back and 6 month no cost emi, when i opted no cost emi they reduced the interest part and they charged me rs.65777, but 68500 is the amount i have to pay to the sbi that is including interest, due to over heating problem i asked for replacement, they agreed, due to the product was end of life they asked for change of product are refund. Since they were able to provide the same configuration has 135tu which had a problem, i asked for refund.
Instead of refund they have cancelled the transaction, but the emi interest is running. When i dont have product and they have accepted for emi interest part why should i bare it, from past 50 day i am keep on following up, no one is replaying to mail, and in the call they say that concern team will call back but no one is bothered.

Regards
Shreyams.

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Oct 26, 2017

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2017

HP India Customer Care's response Hello Shreyams,

Thank you for bringing this issue to my notice. I will be more than happy to help you.

Please send an email to hpsupport.[protected]@hp.com with your phone number and email address

Also please send the invoice/bill copy as an attachment in the same email. Please share any HP case numbers if you have any so I can get my support staff to help you further. Thanks

I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in)

Or

You could also write to us: hpsupport.[protected]@hp.com

Please visit HP Support Forum www.hp.com/supportforum for further help.

Thank you for your support