HP India — Refusal of purchase of extended warranty

Address:

1004,Omaxe Residency 1, Tower number 8, near Arjunganj

I have purchased HP Laptop from Reliance Digital, Lucknow on 14 August 2020. During purchase I enquired about extended warranty of two years, I was asked by store official to do it on line.

I purchased extended Warranty Care pack on 1 September 2020, details are given below.

Your HP Order Confirmation #[protected]

I received Reply on 5 September 2020 from HP to send serial number again( although sent earlier

I replied by 9 September 2020 :My product serial number is SN#8CGO137MBX.

HP Reply on 12 September 2020

This mail is in reference to against order number # [protected].

In this regard, we would like to inform you that we have forwarded your shared details to the concerned team to check and update.

We request you to kindly allow us 24-48 working hours, we will get back to you with further updates at the earliest.

We appreciate your understanding and patience in this regard.

If you have any further queries, please feel free to discuss it with us on hpestore.[protected]@hp.com between 9:00 am to 7:00 pm from Monday to Saturday (Sunday Closed). Alternatively, you can also call us on our toll free number[protected]

Regards

Anshul

HP Online Store

https://store.hp.com/in-en

Reply Received on 16 September

Your refund at https://store.hp.com/in-en/default/ is being processed(TransactionID: [protected]PAY)

Dear Suneel,

Your refund request for following transaction is being processed
and the money should reflect in your account within 5-7 business days.

Transaction ID: [protected]PAY
Refund Amount 9865.00
Merchant: https://store.hp.com/in-en/default/

Please quote your reference id: [protected] for any future communication.

Thanks and Regards,
PayU on behalf of https://store.hp.com/in-en/defaul


I have never asked for refund. I want to purchase extended warranty. I made several call after facing lots of difficulty in getting connected .I receive response of different types. Finally a gentle accepted my query and assured to raise to concerned department. Ticket number is 7303

Today I also saw details in https://www.hpupgradeprogram.com. Here cost of extended Warranty is 50%. I was not allowed to purchase as I have extended time period of purchase by Two days.

I have submitted my order within one month, I was informed about refund today only.

I do not want any refund, I want to purchase extended warrant, Kindly send me to care pack ordered on 1 September 2020 or allow me to purchase from https://www.hpupgradeprogram.com/, with permission purchase in extended date(n after one months as I had put order with in stipulated time .

Regards

Dr Suneel Gupta

[protected],