HP India — regarding the insurance of my laptop

Respected sir,
I was purching the laptap in february 2017 and take insurance.
In being the laptop insurance, i was double payment due to network problem with 2000 rupees, means that i payment 4000.in the situation, i complain the your company and claim message the reduption support. But all member neglect the complain and increasing the day month by month.
I am tired from your company regarding the complain. But day day past form 1 year.
Therefore, i will to request to you take the action in this matter,
And solved my problem.

My laptop s n - 5cd6382r05
Mo no - [protected]