HP India — replacement of hp laptop - doa issued by hp service centre on 11/9/2017

Address:	Hyderabad, Andhra Pradesh
Website:	consumer support hp india

Greetings,
I purchased a hp laptop model no hp 15-au113tx (Serial no. 5cd6305lln) on 8/10/2016 with invoice no. A00911 from kopal computers and laptops, shop no 115, parklane building, parklane secunderabad-500003.

Due to harddisk failure, the same (5cd6305lln) is replaced a new laptop with same model, and serial no. 5cd6305lm8 reference case id.[protected] on 15/10/2016.
After some time the replaced laptop also started trouble like screen flickering, lagging performance. The same had been handed over to service center on 6/7/17 for resolving the problem. The same has handed over to me with remarks as replaced miscellaneous kit on 10/7/2017. But the problem has not been resolved and i again handed over to servicing center on 21/7/2017, but the problem is still continued further. I again handed over laptop on 17/8/2017, finally the servicing center issued a d. O. A (Reference case id [protected]) on 11/9/2017. For replacement they directed to consult kopal computers and laptops secunderabad within 7 days from date of issue of d. O. A.
When i approached kopal computers and laptops they refused to replace my laptop with same model (Hp 15-au113tx), and also asked me to take a low configuration laptop with paying some extra money.
Hence i request you to please resolve my problem before 18/9/2017 as the d. O. A date will be expired hoping you do the needful.
For any details contact
Mail id - [protected]@gmail.com,
[protected]@gmail.com
Phone no-[protected].