[Resolved]  HP India — service centre fraud

Address:

530002

I have purchased a HP Envy 15 series Laptop in August 2013 in India. However, later that year, there has been a hardware problem and I have sent the product to the repair center. It was repaired and I got it back after few months. However, a few weeks into the repair I started encountering heating problems and weird noises. Turns out that when I sent off for the repair last time, A screw wasn't screwed properly and got into the cooling fan and broke it. I sen it to the repair again and got it several months later.

So now after the Windows 10 update, the internet and Wi-Fi does not function. So when I try to troubleshoot the problem, and look for the serial and product numbers, I cannot find them anywhere.The label that was supposed to be inside the battery panel is missing.Also the software has been changed. Mine is a ENVY series and the system shows it as a PAVILION series.