HP India — this regarding my hp laptop power issue hp ac 15-ac122tu

Address:	110092
Website:	www.consumercomplaints.in

This regarding my hp laptop power issue hp ac 15-ac122tu
Serial number: cnd611653b
Product number: n8m18pa
Dear sir,
As from the date i purchase my laptop as of date 07.07.2016, after 3 months purchasing i am
Facing the battery issue as battery suddenly gets down to 0-5% from 30-20%. I called to customer care
They told me to do all types of procedure for trouble shoot by myself like battery, calibration and many
Other process and some time by remote, but problem doesn’t resolve they book for technician visit to
My place, he visited does same process again make me wait for some days and again replace the battery
With new one but the problem doesn’t solve again, i called customer care they told me to visit service
Center, i showed them the problem with there eyes, they took it and told me that motherboard will
Change but after that also problem was there as it was, now after again 5-7 days visited center they told
Me that they had consulted to head office and waiting response from there, again went service center
Now they told me that some process is going on... But not resolve the problem anywhere, then i
Complaint a mail to service head of hp department, after complaint, a person mr. Suraj kumar paul
(Case manager, india customer relations, pps css, asia pacific & japan, telephone no: [protected]-
Ext (100622) hp pps service india pvt. Ltd) called me and says to me for relax and tell me, i resolve your
Laptop problem will soon, but after 2 & 3 month he went to tired for this problem & not resolve, after
Some days, he called me that i will replace your laptop and told me i will provide a letter for replace
Laptop will soon at you nearest location in hp centre.
After 2 days mr. Suraj kumar paul (Case manager) again called me and says to me, your procedure has
Been changed now, and told to me, buy another notebook of hp based on your self convenient and
Share the invoice of new unit. Where we will refund the old invoice amount. I replied to mr. Suraj kumar
Paul that i am not agree with change your procedure, and i told him, i am not a higher level person &
Not able for purchase a another unit with self convenient with money problem and you also know that
The old unit creating problem purchasing after three months and not solve yet now, and presently also
Submitted laptop in service center from 2 & 3 months, & i also expenses money 6000 for extend laptops
Warranty for 2 year, but mr. Suraj kumar did not give me solution,
& i also sent a letter for resolve this problem to customer service
Head, hewlett - packard india sales pvt. Ltd, but not yet reply & comment any department yet now
So i request to you, pls help me & i hope that you.

Thanks & regards
Kapil dev gupta
Email - [protected]@gmail.com
[protected]