I am filing a formal complaint against HP and HyperX for a deceptive and catastrophically failed warranty process regarding Case Number [protected].
The issue was a simple one: the wireless dongle for my HyperX Pulsefire Haste 2 mouse, received as part of an official HP promotion with my premium Omen laptop, suffered a structural failure during normal use. What followed has been a month-long nightmare of incompetence.
Timeline of Failures:
Sent to the Wrong Place (Twice): After I provided all evidence, HP Support instructed me to visit their authorized service center in Raichur, DYNAN MARKETINGDS. I made two separate, costly, and difficult trips to this location.
Internal System Failure: On both visits, the service center confirmed they had no record of my case. Worse, on the second visit, they revealed that they only service desktops and laptops, not accessories like mice. HP Support repeatedly sent me to a location that was never capable of helping me.
Delay Tactics & Ignored Deadlines: After exposing this failure, my case was "escalated." This resulted in them asking for photos I had already provided on day one. I re-sent everything and gave them multiple, reasonable deadlines to ship a replacement. They ignored every single one.
Final Insult: After weeks of this ordeal, they have now sent a final email denying my warranty claim, citing "physical damage" – the very issue I reported at the start. They dragged me through this entire failed process knowing they intended to reject the claim from the beginning.
HP and HyperX's support is broken and disrespectful. I have all the email proof of this entire ordeal. I demand a replacement for my defective product as per the original warranty terms.
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