HP India — WINDOWS 7 PRODUCT KEY

Address:

Bangalore, Karnataka

Hi All I want to highlight below incident with HP management, explaining how the behaviour of one of your support centre representative can make clients switch to other market giants IBM, Dell etc. We are a unit of Starwood Hotels (One of the world's largest hotel companies) located at Bengaluru as Aloft Bengaluru Cessna Business Park Hotel. All Starwood Hotels are using HP in IT systems from high-end servers, backup autoloaders, switched to desktops & laptops etc. Incident: We have two HP z230 workstations delivered preinstalled with windows 7 bought last year arrived with windows 8 recovery. Due to windows corruption one of the system went down and we are not able to install windows 7 as we do not have windows 7 disc provided by HP or vendor. So we called up HP support centre and landed up to Mr. San Joseph who after putting call many times on hold provided solutions either to check with Microsoft or buy new Windows 7 CD from HP as mentioned in trailing mail and when asked to give in writing his way of answering back was very unmannered and very rude to customer. As suggested we tried to reach Microsoft, as per them HP can only provide the OEM media or key for Windows 7 as it was preinstalled, their reply was with all customer respects, understandable and very professional with clear information. Again we tried to reach HP after 2 days and landed up to support centre representative Preeti and call got disconnected. After calling back call was picked by Mr. San Joseph again knowing the same customer is calling his language and behaviour was so cheap and unprofessional like he is speaking to road side kid with all his useless questions and information. We reminded him we will escalate his behaviour and call to HP higher management but he was fearless and the whole conversation made me so upset to switch to other brand for future hotels or any upcoming requirement. We have around 100 retail license for windows 7 for this particular unit but I tried right way to get the license from HP ended up in cheap, respect less, unprofessional conversation with Mr. San Joseph and worst experience with HP. Below is the summary of issue: 1. System was preinstalled with windows means media should be provided for the same but your representative stating in trailing mail "some systems comes with windows 8 some with windows 7". 2. If system is down gradable to windows 7 which is clearly mentioned on the CPU, easily a URL to download windows 7 can be provided by HP. 3. Reply in trailing mail means HP will give system preinstalled with windows 7 and if system crashes you need to buy windows again from HP or buy retail OS from Microsoft.. 2. Representative was so unprofessional, respectless and fearless of his own management. 3. Customer will think many times before calling HP support as he don’t want to get insulted by HP representative. As I have specially taken out time for writing this long mail shows how bad experience I had with your repetitive as it was not expected from company like HP. Looking forward for earliest action or response from HP so our loyalty and relationship should continue. For reference trailing mail and below system details: System Details : HP z230SFF workstation Serial No. SGH402PLHL Thanks & Best Regards, Live .Life .Aloft Abhinav Sareen Information Technology Manager Aloft Bengaluru Cessna Business Park, Cessna Business Park, Sarjapur-Marathahalli, Outer Ring Road.Kadubeesanahalli, Bellandur Post, Bengaluru- 560103, Karnataka alofthotels.com M - 91 [protected], T[protected], Extn- 1099