Hp Laptop — Laptop that lives with the service center ever since it was bought

Address:

Bangalore, Karnataka

Bought a laptop 4 months ago, conned by Reliance that it was the fastest and best HP laptop I could ever buy. Being a trainer running a training firm it was an imp investment. Ever since it has been going back and forth for a blank screen to the service center. 100 people call with contradictory updates and reply only when there is a strong email about taking action. Though I have invested 45K I am begging, borrowing (only stealing left) and using others' laptops for my sessions. It is affecting my work and creating a lot of stress when I have to travel. Absolute apathy. First time they returned it saying we have formatted everything and it was just recovery settings. I had to install everything again. Then I see the same blank screen and take it back. After weeks of no response and when I complain and want to take action, someone who has no clue what is happening brings me a standby laptop and asks me if it has warranty!!! No sign of my laptop except contradictory phone calls after I keep sending follow up emails. One person calls and says will test the motherboard and deliver it at your doorstep. An hour later another person calls and says motherboard was DOA so we will update you. When I give a piece of my mind and don't pick the third call, they send emails saying they were trying to contact me from morning and I was not reachable, that after speaking to 2 of their contradicting execs. Despite requests that I not be called if there is no update about the laptop, several calls were repeatedly made and I could not prepare for my training session. They claim to be doing me a favor because I have a standby with me. I cannot keep installing and uninstalling permanently needed software to a temp laptop for my trainings. The quality of my trainings is suffering with suffering laptops. The laptop itself was sold faulty. i need a replacement and compensation for all the inconvenience to my training programs. Pleaseeeee help