Hp Laptop — Loss of goodwill and image due to new HP Laptop

Address:

Kolkata, West Bengal

I have purchased a latest model of HP laptop on 22.12.2013.I have communicated to the dealer that I am purchasing the same because of my new business venture.Yesterday at the first day of my innaguration the very moment I switched on the laptop it didn't work.I was really purturbed and dismantled learing the same.I immediately called the dealer and as per his request rushed to service centre, where after checking it was told that the keypad wass not working and it needs to be changed.I am utterly astonished and surprised knowing the same.Today I called uo customer care and told them my problem.I also informed them bescause of their company I have lost my image, goodwill and money as it was opened just when it started not working.I have asked them to change the same as it is of great defame to my new business venture.But still now they haven.t shared me any feedback.I am really tensed and facing a lot of mental trauma, agony and harrassement because of HP only.The complaint no registerd for the same is [protected] and I talked with Mr Anurag Pandey for more than 2 hours but inspite of my repeated requests they didn't solve the proble.Hope u will be kind enough to intervene in this issue so as to save me from further defamation and loss of business oppurtunity.

Regards,
Adhiraj Roy Chowdhury
[protected], [protected]
e mail-dr.[protected]@rediffmail.com