[Resolved] Hp Laptop — Warranty related
VVivek21032003 on Oct 3, 2020
I am vivek kumar and i have purchased hp pavilion x360(8CG932842R) laptop and also buy accidental protection, when i was complain to hp department on about 22sep 2020 then more than 1 months remaining in my one year warranty then i am talked to hp department then a case is generated [protected] and he say that share invoice latter then i was share invoice latter and also 4 or 5 times before already share invoice latter and after somedays he says that my warranty was expired and say that hp support assistant was wrong show and then when i am checked hp support assistant then show that my warranty was expired.
and whenever i am calling to toll free number then aftersome time my call will disconnected by hp department
And also which warranty will right i do not know because may bhi 3 warranty show, please see in photo.
Complaint marked as Resolved Oct 18, 2020
nothing any step taken by company whenever i am calling hp toll free number then i am saying my consult then aftersome times call will disconnected. My question was If i am follow my support assistant then i am wrong or if i am not wrong then replace my screen and i am already talked to hp department about 6months before to crack on display. unistall 3 in one, in this appplication now shows that my accidental damage protection was not expired.
[Oct 04, 2020] HP India customer support has been notified about the posted complaint.
Verified SupportHP India Customer Care's response Oct 10, 2020
Thanks for getting in touch.
Sorry to hear that and I appreciate you bringing this to my attention.
I've escalated this to the concenred team they will contact you asap.
I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in)
Please visit the HP Support Forum www.hp.com/supportforum for further help.
Thank you for your support
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