[Resolved] Hp — nil business ethics shown by hp team in their work

 
2 Reviews
India
 tahersawliwala on Mar 16, 2019
The complaint id is [protected] and service id is bnlh4234 regd on march 1 2019 but still not resolved. The docket no for the grievance regd on nch i. E. Jagograhakjago is 1194917.

The hp team has been pestering me to opt for the unit replacement which i havent agreed and not given my acceptance.

My request is that i[censored] cant rectify my printer issue. Refund the care pack amount of rs 2750 taken from me at the earliest

Fake verbal promises are given by the hp support team and tvs saki naka.

So, i would prefer written communication regarding my printer repair or care pack amount refund.

Hats off to hp team for manipulating the warranty records of my printer cp 1025 with serial no cnf1z23374 on the hp site without the customers knowledge.



however, the spares and the unit exchange ordered on the service id bnlh4234 is still visible.







hp team feels that if they are not willing or able to provide after sales service then they have the unquestionable authority to manipulate and remove the warranty details of my printer and that too without any refund of the care pack amount processed to my account.â

do not worry, i possess the screenshots of the active or in warranty and expired warranty for my printer from the hp website.â

I possess the email sent by mr nilesh of tvs saki naka in which he has requested approval for unit level exchange and the serial number of my unit us visible which proves that my unit is within warranty and warranty records were manipulated by the hp team to change from active to expired warranty.

I do possess the case id registration email from hp support and the email communication regarding my printer issue which includes the complaint id

I have uploaded my tweets on ur twitter handle asking for an explanation regarding the manipulation done by hp team and would let all people know regarding hp policies!!!?

Have sent emails to ceo of hp, dion wesler and service head, mr. Rishab gupta, mr anilkuumar parmar, mr sachin gaikwad and hp customer support on the official email id but the issue is not resolved till date.

After the illegal tampering and manipulation of my printers warranty records done by the hp team, have lost the trust and the goodwill in hp products and servuce.

So if hp cant or do not want to service my printer, then please refund the care pack amount of rs 2750 taken from me.

The mental harrassment meted to me by calling and pestering. Me with fake verbal promises by hp support proves that this hp team cannot be trusted.

No business ethics shown by hp team

nil business ethics shown by hp team in their work
nil business ethics shown by hp team in their work
nil business ethics shown by hp team in their work
nil business ethics shown by hp team in their work
nil business ethics shown by hp team in their work
nil business ethics shown by hp team in their work
Complaint marked as Resolved Apr 2, 2019
HP INC was not able to rectify my printer. Hence on my request they have refunded the care pack AMT if Ra 2750. This refund was processed after a period of one month since case I'd was regd. Recdemail from [email protected]

Complaint Status


[Mar 17, 2019] HP India customer support has been notified about the posted complaint.
Updated by tahersawliwala, Mar 16, 2019
I rec'd an email requesting for the care pack invoice from me to refund the amt of Rs 2750.
I sent an email reply stating that it was the HP team that had illegally tampered and deleted my printers warranty details.
If the printers warranty details have already been ILLEGALLY deleted from the system, they can refund my amount without any issues.
Or
They can get my printers warranty detaila from their servers where important data is backed up or stored.

EMAIL sent TO HP TEAM

Hi,

Thanks for the reply

FYI

It WAS THE HP TEAM WHO HAS ILLEGALLY TAMPERED AND MANIPULATED MY PRINTERS WARRANTY DETAILS TO CHANGE FROM ACTIVE RO EXPIRED WARRANTY.

AS THE HP TEAM HAVE ALREADY MANIPULATED AND DELETED MY

PRINTERS WARRANTY RECORDS., U CAN DEFINITELY REFUND ME THE CARE PACK AMOUNT OF RS 2750.

MY QUESTION IS WHY DID THE HP TEAM MANIPULATE MY PRINTERS WARRANTY RECORDS?

CAN THIS MANIPULATION AND ILLEGAL DELETION OF WARRANTY DETAILS BE TERMED AS A CRIME?

WHY DO YOU NEED MY CARE PACK CERTIFICATE NOW.

IS IT FOR KEEPING THE UNIT REPLACEMENT AND THE PART ORDERED ON THE REGD CASE AND SERVICE ID?

MOREOVER, HP IS A PIONEER IN TECHNOLOGICAL ADVANCEMENT AND INNOVATION!!!?

I ASSUME THAT HP INC SHOULD HAVE SERVERS THAT BACK UP IMPORTANT DATA

EVEN IF MY WARRANTY DETAILS HAVE BEEN ILLEGALLY MANIPULATED AND DELETED, U CAN CHECK WITH THE IT DEPT TO GET U THE DETAILS FROM THE SERVER TO REFUND MY AMOUNT OF RS 2750 EXCLUDING THE MENTAL HARASSMENT AND PESTERING METED OUT TO ME BY YOUR HP SUPPORT TEAM.

A PROMPT REPLY WOULD BE HIGHLY APPRECIATED.

DO NOT FORCE ME TO SEARCH ANOTHER ROUTE TO GET MY RS 2750 FROM HP.

REGARDS
Updated by tahersawliwala, Mar 17, 2019
Rec'd a tweet on Twitter from HP support saying that we tried to contact u but could not talk with u.
I replied to them that pls send me the details in written communication such as email or dm on Twitter since HP support has given fake verbal promises which were not fulfilled. Written communication can be termed as valid proof if they backtrack on written promises. No calls would be entertained
Verified Support
HP India Customer Care's response, Mar 20, 2019
Hey Taher,

Thanks for getting in touch.

Sorry to hear that and appreciate you bringing this to my attention.

I've escalated your case. You'll be contacted by our support team. I'll continue to track this one for you.

Kindly keep me posted for any updates/progress of this inquiry from your end too.

Cheers, ^KNRK

I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in)

Or

You could also write to us: hpsupport.[protected]@hp.com

Please visit HP Support Forum www.hp.com/supportforum for further help.

Thank you for your support
Updated by tahersawliwala, Mar 20, 2019
Thanks for the reply. I have rec'd. an email reply where Mr Mishra, case manager has told that they are trying to get my care pack certificate or details from their team to solve the issue and for this time will be reqd. But, no specific date or tat has been given for the issue resolution
Updated by tahersawliwala, Mar 21, 2019
Do HP support understand the English language. I have been receiving calls from [protected] even after stating that I would not be receiving calls from the HP TEAM as don't believe in their verbal promises.
So, please send me email or written communication.
Updated by tahersawliwala, Mar 21, 2019
Why is the HP TEAM not respecting the customer's communication preference ?
They are harassing and pestering me to receive their calls even after stated by me that email, Twitter and written communication would be preferred.
THE HP SUPPORT TEAM COULD CONVEY THE MESSAGE VIA EMAIL THAT THEY WOULD HAVE CONVEYED VIA CALLS.
OR
U COULD SEND ME THE CARE PACK AMOUNT OF RS 2750 IN CASH WITH YOUR HP REPRESENTATIVE AND WOULD SEND AN ACKNOWLEDGEMENT VIA EMAIL OR ON TWITTER
Updated by tahersawliwala, Mar 22, 2019
Have sent this email to external.[protected]@hp.com>, <email.[protected]@hp.com>, <rishab.[protected]@hp.com>, <anilkumar.[protected]@hp.com>, <nisha.[protected]@hp.com>, <manish.[protected]@hp.com>, <[protected]@hp.com>, <sachin.[protected]@hp.com>, "india.[protected]@hp.com, [protected]@hp.com
FYI
Hi

No calls from HP INC would be entertained. So, whatever u want to discuss via calls, u could communicate via email, Twitter or written communication.

Request to Dion WESLER and Mr Rishab Gupta to instruct ur support team to communicate via email, Twitter or written communication and do not pester me to receive their calls and ask for an alternate no.

Why is Mr Mitra deleting my replies to his email before sending an email to me?

My suggestion is to send an HP rep at my address with the care pack amount refund of RS 2750 in cash and would acknowledge via email or twitter once the specified AMT is rec'd by me

Regards
Updated by tahersawliwala, Mar 25, 2019
Email sent to HP SUPPORT

Re: [protected] ( Serila no:- CNF1Z23374 ) CRM:[protected]
From: "taher mohammed sawliwala" <[protected]@rediffmail.com>
Hide Details
To: <[protected]@hp.com>, <external.[protected]@hp.com>, <email.[protected]@hp.com>, <rishab.[protected]@hp.com>, <nisha.[protected]@hp.com>, <anilkumar.[protected]@hp.com>, <[protected]@hp.com>, <sachin.[protected]@hp.com>
Cc: <[protected]@REDIFFMAIL.COM>, <[protected]@hp.com>, <india.[protected]@hp.com>, <[protected]@hp.com>
Reply Reply All Forward Delete
Dear HP Inc's Customer Support(Mr. Mitra & MR. Mishra), WHILE RESPONDING TO THIS EMAIL, KINDLY CLICK
"REPLY ALL" SO THAT YOUR REPLY WOULD BE RECEIVED BY HP INC'S HIGHER MANAGEMENT AS THEIR EMAIL ADDRESSES
ARE ADDED. PLEASE DO NOT MAKE OR DELETE MY REPLIES TO YOUR EMAIL TO ENSURE FASTER RESPONSE*******

IT IS FOUND THAT THE HP CUSTOMER SUPPORT IS DELETING MY REPLIES TO HIS EMAIL BEFORE SENDING ANOTHER
EMAIL TO ME WHICH CREATES A MISUNDERSTANDING THAT I AM NOT REVERTING TO YOUR EMAILS WHICH PROVES THAT
HP INC'S CUSTOMER SUPPORT STAFF COULD STOOP TO LOW BUSINESS ETHICS LEVELS. I STATE THAT I HAVE SAVED MY
REPLIES IN MY SENT FOLDER WHICh PROVES THAT HP CSR IS DELETING MY REPLIES. *******

Hi,
Thanks for the reply.
It has been clearly stated in my emails and tweets to HP INC that calls from HP inc would not be
entertained as the HP INC's team give verbal promises which are never honored.

To assist you in understanding that WHY AM I NOT RECEIVING CALLS FROM HP INC, PLEASE UNDERTSTAND THE
QUOTE " FIRST IMPRESSION IS THE LAST IMPRESSION. THIS QUOTE IS APT IN MY CASE AS HP INC'S TEAM NEVER
HONORS ITS PROMISES. SO, WHICH CUSTOMER WOULD BELIEVE A COMPANY OR A TEAM WHO IS NOT HONORING ITS
PROMISES.
SO, I REQUEST HP INC AND ITS CONCERNED TEAM TO COMMUNICATE REGARDING THE CARE PACK REFUND VIA EMAILS
OR TWEETS AND WRITTEN COMMUNICATION.

MY suggestion to Mr. Mitra is to check or quality check the replies sent to me as he has stated in the
below email that " As per your discussion with CRT case manager Mr. Ashutosh, he have offered you
option for unit replacement, however you are interested for unit replacement" which is a incorrect
sentence as I have never accepted or agreed for a unit replacement."

As Mr. Mitra has stated in the below email communication that they have discussed regarding my care
pack refund with the respective team and the concerned vendor, SO, NOW WHAT IS BINDING MR. MITRA AND HIS
TEAM AND THE VENDOR TO PROCESS MY CARE PACK REFUND.

IT IS STATED BY MR. MITRA THAT HE WANTS TO DISCUSS THE CARE PACK AMOUNT ISSUE VIA CALLS. I REQUEST YOU
TO SEND AN EMAIL OR A TWEET OR WRITTEN COMMUNICATION WHERE YOU CAN DISCUSS THE ISSUES VIA EMAILS OR
TWEETS AND WRIITEN COMMUNICATION WHAT YOU WOULD HAVE DISCUSSED VIA CALLS.

I REVERT THAT "HP INC CAN REFUND THE CARE PACK AMOUNT TO ME AT THE EARLIEST"

REGARDS

P.S. WHY IS THE HP INC TEAM AND THE SUPPORT STAFF AFRAID OF COMMUNICATING VIA EMAILS OR WRITTEN
COMMUNICATION.

On Mon, 25 Mar 2019 12:37:13 +0530 HP Service Support <[protected]@hp.com> wrote
>

*****DEAR CUSTOMER, WHILE RESPONDING TO THIS EMAIL, KINDLY CLICK ON "REPLY ALL". ALSO, PLEASE DO NOT
MAKE ANY CHANGES TO THE CONTENT OF THE SUBJECT. IT WILL ENSURE FASTER RESPONSE*****

Dear Mr. Taher Sawliwala
Good afternoon,

To discuss on this I have been trying calling you on provided phone number +91 [protected] however I was
not able to reach you.

Please note we have been calling you multiple times to discuss on this, however unable to reach . As
per your discussion with CRT case manager Mr. Ashutosh, he have offered you option for unit
replacement, however you are interested for unit replacement
.

Please note, as concluded by you with case manger Mr. Ashutosh, we have also discussed with
respective team for care pack refund and same have been communicated to respective vendor . However to
discuss further on this, i have been calling you on
your provided number several times, however unable to reach .

We would request you to please revert and we would further discuss with care pack team regrading care
pack refund .

For any feedback, please write to my manager at ([protected]@hp.com).

Warm Regards,
Shantanu Mitra
Case Manager
India Customer Relations
PPS CSS, Asia Pacific & Japan

Telephone No: [protected] - ext(100624)
HP PPS Service India Pvt. Ltd
Working Hours – (Monday To Friday, 9:00AM To 6:00PM)

Disclaimer :
This e-mail, and any files transmitted with it are "HP Confidential" and intended solely for the use of
the individual or entity to whom they are addressed. If you have received this e-mail in error, please
discard the message and notify me directly. E-mail
transmission cannot be guaranteed to be secure or error-free as information could be intercepted,
corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does
not accept liability for any errors or omissions in the contents
of this message, which arise as a result of e-mail transmission.

Our advice is strictly limited to the question(s) asked and is based on the information provided to us.
Please review the HP Support Disclaimer in your own language / å…è²¬äº‹é …:
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nil business ethics shown by hp team in their work
Updated by tahersawliwala, Mar 28, 2019
FYI
Rec'd an email from ur vendor stating that As HP does not have spares to rectify the printer issue, we would cancel the care pack and refund the amt to me. For that, he requested bank details which have been emailed to him.

nil business ethics shown by hp team in their work
Updated by tahersawliwala, Mar 30, 2019
I have provided their care pack partner as well as HP CSR TEAM with my bank details but they are not processing or providing me with any reference number for the refund transaction.
They only send fake empathy msgs and not mentioning the date for the refund.
Updated by tahersawliwala, Apr 01, 2019
An email acknowledgement rec'd from HP SUPPORT stating that bank details are rec'd but no specific date for the refund not provided.
Hppe, HP team understands that without providing service, they have used the amount for the time period till the refund is rec'd by me
Updated by tahersawliwala, Apr 02, 2019
Rec'd the care pack amount of RS 2750. However, dissatisfied with the after sales service of HP INC as they have mentally harassed us.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

I have provided their care pack partner as well as HP CSR TEAM with my bank details but they are not processing or providing me with any reference number for the refund transaction.
They only send fake empathy msgs and not mentioning the date for the refund.

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