Hp — Non working of laptop.

Address:	110095
Website:	[email protected]

HP PAVILLION 11-K107TUX360 (P3C91PA)
Dear Sir,
I bought Hp pavilion 306 laptop on 11th April, 2016. I don’t have good knowledge about technical terms. After a few day of purchase, the laptop used to turn off without any reason. I called the hp support who guided me to go through different processes like system check etc. but it did not work. Then an engineer named Mr. Naveen visited it and open the hardware of the laptop. I asked the reason but he could not give any satisfactory result. but he could no restore the laptop and the problem persisted. Then a senior engineer attended the case. I complained him why the hardware was opened. Immediately, t he called Mr. Naveen asked the reason. They told me that he was looking for some technical snag. Any how they fixed the problem by downloading some BIOS FILE. I was satisfied with the solution and the laptop worked well for some days. Once again when I did system recovery, the same problem reoccurred and again the went through the same process. They had to upload the BIOS FILE and it again worked well. The assured me that the problem will take reoccurred in future. But since then everytime I do the system recovery the problem exists again. this time when I told the help center that I need a complaint number in order to sue them in the National Consumer Cell, they denied to give me any complaint number until I allow him to repair the laptop. I cooperated them in all my possible capacity but now I am forced to complain in consumer cell.
You can access to all the telephonic conversation history between me and engineers and help centers.
I need a permanent solution to this problems. I know that the service center is just trying to buy more some in order to consumer the warranty period.
Case Histories:
Complaint Number :
1. [protected]
2. [protected]
3. [protected]
4. MISSING
5. [protected]
Model Number : HP PAVILLION 11-K107TUX360 (P3C91PA)
Serial Number : 8CG60601P6
Vicky Kumar
Email : [protected]@gmail.com
Ph. N. [protected]
Token No : 138072