Hp — Processor degraded during warranty

Yuvraj Rawat

Address:	IDK
Website:	hp.com

Hlo sir/mam i am a student at itm college dehradun. I am having a laptop which was having issue regarding motherboard in the starting so than i gave it to service center for one day. When i take back the laptop after 2 3 months i founded that processor have been changed from i7 to i5 and corona period was started from march when i was their and warranty was also over at that time... I was out of station for 5 6 months and can't move from here to dehradun because the place where i live is having so many cases thats why can't move from here... And the service center people are saying to complain. I already complained on hp original site. No response came so my last hope is with your site. Please help me to get my earlier processor i7 8th gen back... They degraded without my knowledge. I am just a student please help me.

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HP India customer support has been notified about the posted complaint.

Sep 28, 2020

Updated by Yuvraj Rawat Hlo sir/mam i am a student at ITM college dehradun. I am having a laptop which was having issue regarding motherboard in the starting so than i gave it to service center for One day. When i take back the laptop, after 2 3 months i founded that processor have been changed from i7 to i5 and corona period was started from march when i was their and warranty was also over at that time... I was out of station for 5 6 months and can't move from here to dehradun because the place where i live is having so many cases thats why can't move from here... and the service center people are saying to complain. I already complained on hp original site. No response came so my last hope is with your site. Please help me to get my earlier processor i7 8th gen back... they degraded without my knowledge. I am just a student please help me.