HTC — Hanging/freezing & power adaptor problem in htc desire d820u dual sim

Address:	New Delhi, Delhi, 110062
Website:	www.htc.com/in

My Complaint Ticket No. is 16INA[protected] & Job No. is DEL[protected] on Dated 16/01/2016.

I have submitted my HTC Mobile with Adaptor in your Service Center at S.K. Enterprises, B-52, First Floor, Above HDFC Bank, Kalkaji, New Delhi on dated 16/01/2016 against Hanging/Freezing Problem & Power Adaptor Problem in HTC Desire D820u Dual SIM.

But then are saying that we will register your complaint against only for one problem which i have below mentioned:-

01. Hanging/Freezing Problem or
02. Power Adaptor Problem.

After our long discussion HTC Service Center Team said that we will register your complaint against power adaptor only not for hanging problem. why your service center was not registered complaint against hanging related issue with our faulty adaptor & not mentioned within your complaint report at the time of registration of complaint.

They said that your Hanging/Freezing Problem will resolve after Reformatting/Restoring your existing mobile (this problem is coming due to software problem) finally after 3 to 4 hours your service center team return back this mobile to me with Reformatting/Restoring. They said that your problem has been resolved.

But after Reformatting/Restoring this mobile by your service center, problem is still coming till now.

Yesterday (21/01/2016) i was revisit at your service center, but now they are saying that we can not register your complaint against your mobile due to your previous complaint was not close from our end. almost 7 days has been completed but previous call is still pending.

Due to this, i am not satisfied with your services as well as your service center communication with us.
Finally my mobile warranty will be expiry on 26/01/2016 but previous ticket is still not closed from your end till now & i am not able to register my complaint against my HTC Mobile which i have already informed to you at the time of complaint registration.

So finally please provide solution/approval for the same, because this is not my fault. Its your team fault.


Our Previous communication with your service center at the time of complaint registration. Details are given below:-

This is inform you that regarding hanging & freezing problem in this HTC Desire 820 Dual SIM Mobile.

I am facing this problem since last 2 to 3 Months. I have already internal Reset & Factory Reset once during the period last 2 to 3 months but still problem is coming again & again.

One another problem is there; presently Mobile Charger (Power Adaptor) is not working properly. (Some time its charging & some time it’s not charging) but USB cable is working fine with another charger. So please resolve for the same from your end.

So I request to you please cross check from your end & resolve these problems on urgent basis.

Product Details:

Model: HTC Desire 820 Dual SIM (Santorini White)

S.No. SH4ANYC03832

P/No. : 99HABS064

Date of Purchase: 26/01/2015

Purchase From: Reliance Retail Limited