HTC — I am not getting my ph after 2 month of giving it to service center

barunshaw

from Ingraj Bazar, West Bengal

Address:

Howrah, West Bengal

6th of july 2015, i was give my phone to HTC cervice center to change the charging pin which was broken( it is in warranty) but till i am not getting my phone, even castomer care executive are not able to say where it is and when i will get it. at-list 5-6 time i call to customer care and more than 10 time i meet the service center. Please help me out.

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HTC India customer support has been notified about the posted complaint.

Sep 05, 2015

Updated by barunshaw After rise a complain of not getting my phone, a person of
HTC([protected]), I forgot his name call me on 1st of September and
told me they replace my Phone or Refund my money and give me a mail
ID(htc.[protected]@india.com) to send the invoice copy and job sheet. which I mailed on that day 5.37PM. again that person with same number called me yesterday( 4th of September) and ask me for my A/C no. of
AXIS or ICICI bank which I don't have Then I give one of my friends
axis bank account no and he said to go any of AXIS bank ATM to REFUND my
money .Then both me and my friend go to the AXIS bank ATM near about
7:20 PM and do what that person was said. but in spite of Credit my Account it can be Debited twice( amount is 14919 and 14919). then he said it happened because it is a salary account. then we go to a ICICI bank ATM to do the same and successfully do at 8 PM. and he said both the amount( 14919+14919 and my refund value 14919) total 44757rs. but till it not credited on my friend. account. and
today morning I call on this ([protected]) no 66 time, he replied
only 3 time and said because of amount is high it can be issue in cheque
and scan copy of that mailed with in 11:30 to my mailed id. but
it is yet not come and this phone no is switch off from 1 PM. I need
some strict legal action to that person who call me and harries me and
my friend and refund my today. and i want a compensation of 3000 per day if they are not refund my money today.Account no to which my friend money is debited -[protected]Attached the mini statement OF BOTH THE BANK.

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Comments

barunshaw

from Ingraj Bazar, West Bengal

After rise a complain of not getting my phone, a person of HTC([protected]), I forgot his name call me on 1st of September and told me they replace my Phone or Refund my money and give me a mail ID(htc.[protected]@india.com) to send the invoice copy and job sheet. which I mailed on that day 5.37PM. again that person with same number called me yesterday( 4th of September) and ask me for my A/C no. of AXIS or ICICI bank which I don't have Then I give one of my friends axis bank account no and he said to go any of AXIS bank ATM to REFUND my money .Then both me and my friend go to the AXIS bank ATM near about 7:20 PM and do what that person was said. but in spite of Credit my Account it can be Debited twice( amount is 14919 and 14919). then he said it happened because it is a salary account. then we go to a ICICI bank ATM to do the same and successfully do at 8 PM. and he said both the amount( 14919+14919 and my refund value 14919) total 44757rs. but till it not credited on my friend. account. and today morning I call on this ([protected]) no 66 time, he replied only 3 time and said because of amount is high it can be issue in cheque and scan copy of that mailed with in 11:30 to my mailed id. but it is yet not come and this phone no is switch off from 1 PM. I need some strict legal action to that person who call me and harries me and my friend and refund my today. and i want a compensation of 3000 per day if they are not refund my money today.
Account no to which my friend money is debited -[protected]
Attached the mini statement OF BOTH THE BANK.