HTC India Complaints & Reviews

i had given my handset in warranty for repairing for various problems but there was no proper repairing work done for my handset and my handset was returned after almost 2 months, but the worst part was that most of the problems were still there with many new problems due to faulty repair done .

after repeatedly contacting the HTC CUSTOMER HELP LINE i.e [protected] there is still no response about my handset as i have put an request for replacement of my handset. HTC CUSTOMER HELP executives give commitments of calling n reporting about my cell within 2 days but there is no execution of the same.

its been a long time and no response yet ....

There are very few service centers available for HTC mobiles and they are not catering through exclusive centers like Nokia..There is a big difference between Nokia and HTC..Only god knows when they will improve their after sales service

I LOST MY MOBILE HTC TOUCH 3G, WORTH 20,000 ON 15TH JANUARY 2010.
I HAD LODGED AN F.I.R TO I.P ESTATE POLICE STATION, NEW DELHI.
MY FIR NUMBER IS 125/10 43B
MY MOBILE IMEI- [protected]

I APPROACHED TO HTC FOR BLOCK MY MOBILE ON THE BASIS OF FIR AND GENUINE IMEI.
BUT THEY REFUSED TO DO SO.
PLEASE TELL ME THE NECASSARY STEP WHICH I CAN TAKE TO BLOCK AND TRACE MY MOBILE...

I had problem with my HTC P3400i and i gave it for servicing at Channel9(A private store) as it was close to my house.They gave it back to me saying that the problem couldnt be rectified. I later gave the phone to HTC service center(Ovez communications) bangalore where they said that they would call back the next day to update the status of the phone.They didnt call back.after 2 days i called them on phone and they dont know what the problem is on the mobile. again i called them after 3 more days.The manager Mr.Abdul razzak picked up the call and told that it was a holiday and he was the only guy working there at that time. again he doesnt know what the problem is on the mobile. later after some more days i called the HTC service center when the manager himself told that the problem was with motherboard and he told that the warranty has expired online and told that it couldn’t be repaired as motherboard costs 70 percent of the mobile phone cost and asked me to get the mobile bill, He also told me that he would replace the motherboard if i get the bill.
I go there with the bill and the receptionist gave me the phone saying that it is liquid damage(Am like WTF!! i ve not dropped it anywhere in water and also they didnt mention anything when i first gave them the phone as there was no colour change of the sticker and also when i spoke with them on phone that was not mentioned).I told them that i ve not dropped it in water and am very sure of it. Later Mr.Abdul razzak takes the phone enters the lab area and did somethin.He came back and told me that somethin inside is tampered and it is voilation of warranty.He told that it might be done by Channel9 people(Why is he telling me that now....only reason is i denied the liquid damage thing...I think he went inside and tampered that).I am seriously hurt with this incident.I have lost my respect for HTC Bangalore center and more over i ve lost my HTC P3400i gifted by my girl friend.HTC Bangalore service center(Ovez communications) is horrible.

Dear Sir,
I reside at Rustham Bagh, Old Airport Road Bangalore. I lost my HTC mobile phone near my house on Monday (14 Dec 09) night. IMEI number of my handset is [protected]

There are lots of confidential information on my handset. It will be of great help if you can track my mobile or atleast block my phone so that the thief cannot break the code.

Thanks
Swetha

I have given htc s 710 hand set for repair, at Borivali Taipan authorised HTC centre, for 2 days and they are unable to find problem, the mere problem is the gap between keypad and mobile has enlarged, and they are not able to find simple problem , they keep on giving false promises, HTC is really good product untill and unless it gives problem, as the after services in INdia sply in Mumbai is very Poor, third calss, Come on Improve HTC, wake up!!!!!

From last 2 months i am searching S-720 body to change.
But i am not getting from any of the dealer.
After Sale service is not there in mumbai.

Hi All,

Iam sharing my bitter experience which iam going through with HTC. Before thrasing them remember that I was a loyal customer of HTC who used touch(1st gen) and diamond 1st gen. And now i
have bought diamond2. I had no problems with both of my previous mobiles....

I purchased this mobile(diamond2) about couple of months back. And it was working fine untill about 3 weeks back(issue started approx from 1st month). The main problem was 1) Mobile was heating up at the back without any usage, 2) batter drains off in about 30 mins even after a full charge. This is were the problem started. I called up HTC customer care and got the address of the nearby service center(salora - HSR layout). Wehn i went there they diagnosed and confirmed its a mother board problem and it has to be replaced. I was shell shocked. I spoke to HTC customer care and requested them to replace my set rather than using a repaired set after spending 30,000 INR. I went to the service center prior to last friday, were service center promised they will give the delivery on wednesday.

No one from HTC called me even once and though its more than a week now i haven’t got any call from their service center either. I called the customer care about 10 times now to get an update and all they say is "its been escalated to their manager" and i will get the call in next 24hrs. Be-live me no one called me even though it has been more than a week now. Iam really pissed off, and i request everyone else to stay away from this brand.... i will update as soon as i have something... going to call them now....

I gave one start just because i can’t give anything negative... i assume that htc ripped me and i will take this that i lost 30,000 rs.

After 1-1/2 weeks i called their cusotmer care & After confirming with the service center guys i went to their showroom after 45 mins of tiring drive from whitefiled due to the hectic traffic. Once i reach... i got an answer from their front desk that ’’their techie has taken my mobile with him when he went to microsoft’s workshop’’. How in the world they are allowed to use my mobile i had no clue... Yet another disappointment. I requested the front desk person to give it to me on written and he did and i requested for their stamp on it. He also promised that he will send the mobile to my place.

Next day a person came to my door step with the mobile but still the issue which i mentioned hasn’t been fixed. I called the service center people and informed them promptly and i said iam not going to get this mobile. Next day around 11AM i called the service center i got an update that the mobile is under the observation and i will get a call in the evening about the status(Friday). I waited and due to my busy schedule i complete forgot my mobile.

Today(sauterday) i called the service center again and after 6 continuous call a guy picks up the phone and informs that the service section isn’t functioning today as its sauterday(this was never communicated by the htc customer support previously). So i called their customer support and they promised again that i will receive a call before 5pm in the evening. And I was waiting till 5:15pm and no call arrived.

At 5:20pm i tried to call their customer care and all got was their working time ends by 5:30 and no one pickedup my call..... GOD PLEASE SAVE ME & SAVE MILLIONS OF OTHERS FROM BUYING A HTC....... Its been exactly 2 weeks iam running around without my mobile(so called [censored] busioness call mobile). My question activity id is ’’09INCW43ENA000234’’ ; with htc.... GOD AGAIN PLEASE SAVE ME....

Now in to 3rd week.... I was transfered to a supervisor from the customer care & he said i will receive call from their service head quarters for 3 days now... this is the usual answer "sir please wait till the evening our senior staff from service head quarters will call you" when i try to contact him in the evening(i just dont want to mention his name here) I get a reply that he is in meeting and suddenly their shift gets over... Even after returning back the mobile twise to their service center they dosnt even know what the problem is... I will update this thread based on what happens today....

Sir
I have ordered for an htc mobile with offer as promised by you vide order number 0GA[protected] for Rs 16999.00 and amount is alredy debited from my account on 23 Oct 09. Ever since I have not received the item. Please investigate the matter and do the needful immediately. Either deliver the item to me or reimburse the money collected from me.
Awaiting a speedy action
Thanking you
Pradeep[protected]

I had a HTC phone under warranty. When it got some problem, it took a lot of time to search the authorised service center for HTC in Mumbai. After I went and submitted the phone for repairs, they took almost 30 days to repair the phone.

I have purchased above phone a month back and found that phone switched off automatically.
plese suggest me what to do or give me address with phone of authorised service centre for HTC mobile.

After sales service from HTC is atrocious. They seem to be getting so many complaints that they frown at every customer and they won't even bother to pick any telephone calls. You will need to visit their center to know about the service status and it will take at least a week for even a small issue.
My HTC Touch phone had a problem with charging the battery. I was asked to replace the entire motherboard thats costs 80% of the entire instrument. On top of that, only 6 months warranty whereas new phones come with 1 year warranty.
If anybody succeeds calling HTC's toll free customer service number, please let me know. It does not even seem to be a valid number. It looks like they are not at all serious about after sales service and with so many people in their service center, HTC phones are definitely avoidable.

Availability of service centers are a big problem for HTC mobiles. Thanks a lot for opening a new center in Chennai.I am relieved that it has come near my home itself. Following is the address A4, Gemini Parsn Complex, New No:446, Anna Salai, Chennai-06. Ph no: is 42381027.

Hi , I Purchase this phone last year with cost more than Rs.13000 from Hot Spot Kalkaji , New Delhi , India.
My Phone IMEI no is :- [protected]
S/N no is :- HT835G600387
Now day i am in UK for my further study and i am facing issue like Touch screen is not working , Phone get hang , unable to take back up of contact. etc. I am not able to access my contact list because touchscreen is not working and i am thinking off that how to call my family becasue all number are in contact list , which i am not able to access. I am so much pizzed off with this Phone, and there is not support for same. I want to sue this HTC company . If they can't not support product then how come they are running there bussiness .
I want my money back . This is one of worst phone we i have in my life.
I need claim .

My is Id is [protected]@gmail.com and contact no o[censored]k is [protected]
Kindly revert me how i can sue this company.

Thanks
Puneet Jangra

my son inlaw took out a contract for my daughter at MTN Vangate Mall, Cape Town there already the service was poor with paperwork not being done correctly etc...etc...then not even having the contract a month the phones gives software problems but in turn just with simple handling the screen cracks (say whatever you like - simple handling no throwing or using as a weapon well i can now) it's then taken to Canal walk repair centre which in turn has to send it to Midrand, Jhb which my son inlaw clearly states MIX SOFTWARE & lists the problems and on being there he asks the lady assisting him if they could get a QUOTE on the screen being repaired she said nothing about 'that seeing that you want your screen looked at they wont do one job they will want to do all otherwise your phone will be returned as is' NOTHING WAS SAID OR CONTRACT QUOTED as per the 2 gentleman in the repair centre which i chatted to, i think the service was terrible but should i wnt to cancel the contract i get sued (read the fine print i guess) then after speaking to so many people they then have to fix the screen at R628.25 - so i give the Canal walk a go ahead to fix, waited a week to hear that the lady did not send the job through then the guy says he will & now when they collected it THE SCREEN WASN'T DONE!!!!!!! with all due respect the contract should be allowed to be terminated with immediate affect, money refunded or the screen replaced free of charge!!! This is what happens if you dont sit and read a 2 font size document before giving any cell shop business!!!!!! DO THE RIGHT THING!!!!

I AM UTKARSH THIS SIDE FROM NAGPUR..I HAVING COMPLAINT AGAINST HTC-MOBILE COMPANY ND ITS SERVICE CENTER (GLOBAL COMMUNICATION) AT NAGPUR REHARDING FAKE COMMITMENTS,POOR SEVERICE(UNDER WARRNTY),IMPROPER BEHAVIOUR......................SO PLZ TAKE SUM MEASURE ACTION AGAINST HTC MOBILE COMPANY...SO IN FUTURE NO BODY WILL SUFFER FOR SUCH PROBLEMS....

I have submited my HTC mobile to ur Borivali branch for repaires purposed at that time they have revert to me saying the touch screen problem is there & after 15/20 days back, i.e befor two days i have received my cell from ur service center.after paying amount of 3995/- after receipt of mobile next day their is voice controller problem get start suddenly & when i again approched the service center they are saying their is motherboard problem & that is not repairable How this problem get start suddenly??? I want the answer from you end as well as as per Govt their is VAT for proper bill 10.36 , then how your centers charges 12.36%???? if such misguiding is happening from centers those are opened for services of customers. then how would public reliy on same.

Date: 24.09.2009

Sub: HTC P3400i Mobile phone Stolen/Missing

Dear Sir,

I request to block the IMEI No.[protected] of my HTC 3400i mobile phone instrument that was stolen in Metro Rail while I was deboarding from Metro Rail at Shadipur Metro Station, New Delhi around 9:05 am on 24.09.2009.

Though immediately on realising the same, I had called my mobile service provider AIRTEL at their Call Centre and given instructions to block the SIM card so that the same cannot be misused by anyone. However,you are requested to block the handset, and if possible inform the police authorities at Patel Nagar, New Delhi where the written complaint has been lodged vide application letter dated 24.09.2009 regarding the whereabouts of the instrument if being used by anyone.


Model HTC P-3400i
IMEI No. [protected]
Date of Purchase 29.10.2008
Inovice No.: RPG CelluCom VIKAS/1085
Amount 9490
MEMORY CARD DETAILS
Transcend 2 GB Micro Set
Date of Purchase DL/15768
Amount 490
Total Cost Rs.9980/-

Thanking you


Yours truly


Vinod Kumar
Site-II-180, DDA Flats
Vikaspuri, New Delhi
110018, Resi: [protected]
Mobile: [protected] (Alternate No.)

Myself Bhavin Parmar have purchased Htc Touch viva on 18/05/09 . My phone is under warranty.I was satisfied with its performance till 3 months , Last month i had problem in my phone of toch screen . Then given to Shreeji Times care center Baroda . Care center change item ITMI part but did not repair speaker problem. When i got my phone back , Phone was locked so again i had to visit care center again for that problem, When that problem was solved again i had problem in network. Phone couldn't catch the vodafone network in Nadiad city , Gujarat . Till date it is not solved and speaker problem is as it is. Now i m not satisfied with the service of htc phone . I have attached Bill of phone and service report with this mail.
I m working as Project Engineer and facing lot of problems with my duty as i m not able to communicate with my staff and other contractors.
Shreeji times care center is 65 kms away from my home town Nadiad and every visit is of about 1000Rs. ( Leave in office and Petrol in my car). I had visited Shreeji Times Baroda two times.

Please do needful to solve my problem.

Hai,

This is Rupesh again, as i have again given my phone for warranty on 10th sep 2009. i haven't get any response and yesterday on 18/09/09 i called your service station for the status they said come and collect your phone it is corrected they again changed the mother board, but when i checked their the problem is the same and i showed it to your executive they checked with other HTC models also and said problem is with the network saying AIRTEL does not support HTC P3400i, i have checked with the service providers already no problem regarding network. Mr.Durga prasad spoked to Mr.Venkateshwarlu(RM) regarding this matter, They have told me to wait for another 48hrs i,e. on monday till 0400pm for final result, I dont want the phone now i have waited and wasted my time in roaming for the phone if the phone does'nt support AIRTEL then what is the use of keeping plz return my money back so that i will go for the other phones which supports AIRTEL, i have already told that to replace the hand set 3 times the mother board was replaced but the problem is not solved, i dont want the same phone again, give me a new phone or upgrade me to other model which supports AIRTEL its not my problem i want my money back or an upgrade, waiting for an earlier action to be taken


Thanks

C.RUPESH
AIRINDIA


--- On Fri, 11/9/09, Rupesh Chander <[protected]@yahoo.com> wrote:


From: Rupesh Chander <[protected]@yahoo.com>
Subject: information
To: mini.[protected]@salora.com
Cc: [protected]@htc.com
Date: Friday, 11 September, 2009, 1:53 AM


Hai,

This is rupesh as my phone was given on warranty at SALORA INTERNATION LIMITED secunderabad ph:[protected]-16, on 03/07/2009 my phone: p3400i complaint:186, IMEI no:[protected] not working due problem in mother board and it was replaced on 27/07/2009 after 25 day but iam still facing problem in receiving the call and sms's, and i received a message that ur phone HTC p3400i doest't support the automatic settings. iam still not able to understand,now i have again given my phone on 10/09/2009 with the same problem this time i have changed the sim as it was sugessted, i have taken 64k sim after confirming from AIRTEL and your service station but still i have problem in in-coming calls and sms's, my complaint no is 816 and i have wasted my time in roaming from AIRTEL and to your service station requesting an earlier action to be taken in upgrade or replace of hand set, their was no response for my earlier mail waiting for response..........


Thanks & Regards

C.Rupesh Kumar
AIR INDIA
([protected])