HTC India — google pixel under warranty mobile not repaired

10th jan 2017 i purchased one google pixel phone from reliance.in less then one year i got major issue in this and suddenly it was not getting on. I took this phone to htc service center on 24th nov and they gave back to me after a week on 30th nov.in this one week i suffered without phone like any thing.

After repaired by htc also it is not working perfectly, now voice sound is jarring and even i cannot download new software 8.0. Htc service engineer told me do not download new software now and i could not understand his means properly that time. Now only i realized that they used some old or defective motherboard and temporarily repaired and this old hardware does not support new software.

I wrote to htc service support team (Ms. Akanksha) but she did not reply me positively. I asked her to refund my money or give new replacement but she refused my request and repeatedly asking me go again to her service center. I have already wasted my one week and lost my business also during this tension.

Please help me to refund my money. Please also suggest me that online complain is enough to solve this issue or should i send legal notice to htc?

This issue is not only with me but also lot of customers are facing same problem but people does not have time to fight with these big company like htc. They must have many legal advisers who can handle these matters but consumer has to attend every thing his own and many consumers drop their matters after some time. This is the only advantage for this kind of companies. But i am not leaving this matter till my problem not get solve.

Also i am sending one separate letter to telecom ministry and pmo and requesting him to issue clear guidelines to these companies to protect consumers.