HTC — Phone Replaced for one faulty SIM slot. New Phone has both SIM slots faulty.

Address:

Kolkata, West Bengal

MODEL NUMBER: HTC DESIRE 816G IMEI (ORIGINAL HANDSET): [protected] IMEI (REPLACED HANDSET): [protected] Date of Purchase: 07/11/2014 Date of Replacement: 24/06/2015 Service Center: Kolkata Sir, Please note the following list of events: May/2015 – Reported a faulty lock in the SIM Slot 1 and Speaker Malfunctioning. Was asked to submit the phone for 20 Days. Did not submit. 12/June/2015 – Submitted the phone for repair. Contacted the customer care twice meanwhile to make an express service request. Called up the Service Center on 24/June to know the status, they said the phone has been repaired and is ready. (The status was NOT COMMUNICATED by them ON THEIR OWN. The phone had got repaired on 16/June as per reports. But they failed to inform until I asked.) 24/June/2015 – They said the phone has been REPLACED. Got a replaced phone. (Just the model, not the full box). Upon arrival at home, the phone now catches no signal for both the SIM slots. I have tried the SIM on different phones and it just works fine. But no SIM is catching a network on this phone. Hence, now both the SIM slots are faulty. 25/June/2015 – My FOURTH VISIT to the Service Center. They say I am using a CUTTING SIM and not the original NANO SIM and so there is a problem. They refused to check the phone. And asked me to visit again if an ORIGINAL NANO SIM is not working. Now, I have got my SIM replaced with the original NANO SIM cards and yet the problem persists. There is still no network on this phone. Now I am again supposed to visit the Service Center for a FIFTH time and then later to collect my phone for a SIXTH time and later for further problems. Also, due to this recent ordeal I have been facing because of your device, I have got to know how bad a reputation your company is building up because of its after sales services. Almost every individual at the Service Center had a bad word to say about your services. While companies like Samsung and Nokia have such excellent service facilities with greater number of outlets and faster repair time, your company has ONLY one service center in such a big city like Kolkata. Further, there are only three counters for service requests and as a result a customer has to waste almost 3-4 hours on every visit. This is really a very bad treatment you offer to us even after purchasing such expensive phones. I have already been there four times and wasted almost 12 hours of time and energy thanks to your company. This is really important and please note that I mentioned to several of your representatives that I will be shifting out of Kolkata by the 2nd of July, 2015. And in my busy schedule, I am troubled thanks to your services where I have to waste such lengthy durations each day at your service centers. You take a phone for repair and replace it with a faulty one. Then again you ask your customers to make a new service requests. How many times will you have a customer run after the service centers like this? You provide such a good range of devices but your services are making customers go away. I am sorry to say but I really no longer appreciate your services. I have very few days remaining in this city and I request you to kindly provide me with some proper remedy. You do not even provide an alternate handset and hence I am having to do without my phone for so many days. It is very harassing. Please provide some urgent services and not make me to coordinate between your customer care and service centers and keep telling this whole story to each of your representative. I really hope your company will come out with some serious remedy and care to maintain its reputation among its customers.