[Resolved]  HTC — Regarding replacement of the newly purchased Damaged Mobile phone

Address:

Bangalore, Karnataka

Hello Team, This regarding a HTC mobile phone purchased on 01/12/2014. The first day it worked perfectly fine but the next day when I went to charge the phone, the touch screen cracked from inside. When I rushed to the Vendor, they asked me to go to the Service Center. On reaching the HTC Service Center which is located near the BDA Complex Indiranagar, they said it's a physical damage and did not even register my Complaint. They asked me to contact the customer support to get a form so that the phone can be replaced. On asking them to contact the Customer Support(as I had no spare phone to contact them), they refused. And they also checked the phone but there was no other damage other than the screen cracked from inside. The behaviour of the Service Center was also very rude and they did not want to hear anything. Also to cross check we have multiple phone users at my place who charge the phones but don't seem any issues with there handsets. It's just this device which was damaged might be because of the low quality of the product of such a big Company. The phone costs more than Rs.17, 000 and we are not so rich people to ignore it and go for another handset. After running to them for 2 days, they finally registered the complaint. On top of that they asked me to submit the phone to them so that the techs from HTC can decide "if it's a physical damage or not" and also they will be charging me Rs. 500+ for diagnosis. In short I am now paying around Rs. 18, 000 for nothing and also I have no phones with me. I submitted the phone on 04th of this month and till now there is no response. They also informed me that there is a 15 days replacement policy which they don't even care for. I am attaching the Screenshot of the conversation with the Customer Service through Chat and please find the below information about the device and complaint. Phone Model : HTC 816G Price: Rs.17, 460 Date of Purchase: 01/12/2014 HTC Service Center Details: Ticket No: 14INA[protected] Job No: BGL[protected] -- Regards, Suva Deep Mohanty | Senior Systems Engineer IGATE Global Solutions Personal: [protected] suvadeep.[protected]@gmail.com