HTC — Regarding selling of manufacturing defective handsets

Address:

Pune, Maharashtra

Dear Sir/Ma'am, I am writing this to bring in your kind notice about selling of cheap quality handsets in the market which has 1 year of life and the worst and careless kind service of HTC company. I have bought HTC desire X dual T329W black model on 31 Dec 2013. I have used this handset very carefully, if you see on its touch-pad screen you will not find a single scratch and same is verified by your service center person. Now since 4 days back my HTC phone started auto functioning and it has automatically called to one of my colleague about 19 times in the night. It checks whatapps sends SMS, makes outgoing calls and automatically receives the incoming calls, opens any application of the phone, types any thing, makes camera on and clicks the photo automatically. In short, it is auto working without touching the phone. Earlier I was using Samsung screen touch mobile phone which I have used for 5 years and still that handset is good working condition, I am giving this example to give you an idea how carefully I am handling phones. I visited to your TVS E Service center, camp Pune on 9th March 2015 to get it resolved, the desk attendant has verified my handset whether it damaged or not but he did not find any thing like that, then he reloaded the factory version software in handset and assured me it will work. When I came to home I found that the problem was not resolved. I again visited to the service center on 11th March 2015, the desk attendant told me to change the display which costs around Rs. 5000/- First reaction was like any of common consumer, I also tried to explain him that handset is not roughly used, there is not a single scratch on it, and I used it for 15 months only the why should I bear this much cost. Service center person has not listened to me and he was talking to me very carelessly and informally. He said me you have used the phone for a year then you must have to pay the money. I was really shocked after hearing this. I lost my patience when their team leader named Mr. Sharad came to me and was said the same thing, then he asked me to talk with HTC customer care center and telephone officer Mr. Kavish also said me that if you have used the phone for a year then company cannot help you out. It was a very disappointing moment for me Finally, I came to the conclusion that HTC is only selling out their products in the market and not caring about customer service and customer problems. You are selling of cheap quality and manufacturing defective handsets into the market which has life of 1 year old only and after that you do not care about the user. I am completely dissatisfied with the HTC handsets and made now I made my mind to not use HTC product ever. Below are the few things which touch my mind and would like to share with you. 1. HTC is world wide known for its quality and in my case I have used the handset for about 14 months and within this short period how I come across with this weird problem. 2. If you add the purchase cost of Rs. 13500/- and repairing cost Rs. 5000/- it means within 14 months I have to pay 18500/- 3. In this short period I am facing biggest problem in HTC handset then whatever HTC claiming about their quality and perfection is completely fake. 4. HTC company and their Service centers are not there to help the customers, they are only earning money by replacing parts. 5. Is the HTC products life is of 1 year only. If I compare with other mobile brands like Carbonn or micromax are best than you and HTC is nowhere you are just making fake advertising. I would like to suggest you to stop making fool us. Thanks and Regards, Vinod Rakhapasare Mob. [protected]