Huawei Complaints & Reviews

This is about sr[protected]. I was regular honor customer and upgraded from honor6i to honor 9i lite before 7 months - purchased from flipkart. However, just within 7 months, phone's display is gone - its showing rainbow lines on whole screen. This happened without any physical damage - one day while driving in car and when phone was connected on bluetooth, i came out of car and saw that it suddenly lost display.
I went to huawei centre and to my surprise, they tried to manipulate by showing physical damage and so, they can not replace under warranty! They showed some minor wear-and-tear on egde (Not even on screen) and saying thats the reason display is gone! Any phone which will be used for few months will have some wear-and-tear and using it to reject warranty claim is cheating. I need to raise this case to consumer court for compensation.
Can huawei prove that in what condition if phone will have physical damage, it will only be in one edge for few milliliters and how it will affect display screen? This is just dishonesty and intentional cheating - would need to get lawyer to sue them.

Dir sir
Maine 27october 2019 ko huawei ka honor 8x mobile amazon se kharida hai
15 din ke baad uska display blink krne laga hai use mai service center legaya
To service center walo ne use banane se mana kr diya taaki wo abhi bhi warranty period me hai.
Aap se nivedan hai ki hmari samasya ka uchit samadhan krne ki kripa kre.
Dhanyawaad

Shadab khan
[protected]

Downloading regional applications is waste. Because hindi punjabi Tamil, all languages applications are wrongly made. Its a software issue. Religional languages are also shown in English wrong spellings. I've already emailed the application, they have many more same complaints related language of Huawei brand.
Please update the system for regional languages applications which work perfectly fine on other phone systems.
Update the operating system. ASAP. Its not worth wasting money on this brand if it gives such malfunctions.

Please my device repaired or replace yesterday night proper working my phone's and suddenly display brightness low and display vibrate just 5 minute later brightness low and nothing recover.
I have messages hi care and service care answer is mobile restart and solve your problem but not solve this problem please help me this mobile is warranty period

I have visited Teleconnect-Bhubaneswar for repairing of my Honor 7x mobile. It has a issue that one side of its display is slightly detached from its frame. And internal led panel light pass through from inside. Nothing technical faulty was there. I have showed them and they confirmed that due to battery swelling it pushes the screen above as my phone back is metal body. I told them to just fix the glass, it will be okay. But in the end I...

I purchased brand new mobile from amazon huawei p20 pro blue at the amount of Rs.64999 on date 11th july, 2018.
My order id is[protected]. Last month my figure print scanner stopped working and then i
visited the service centre of huawei surat and there they told me that your warranty has expired.
But according to the bill warranty should expire on 11th july, 2019 but your service centre guys are saying that your warranty has expired. So the mobile was pre activated before i purchased it (Activation Date :[protected]. I also contacted amazon regarding this issue, they asked for the denial letter from huawei service center and
i got only acknowledgement slip from service centre saying that there is nothing called denial letter.
Amazon is continuously demanding for denial letter and only after that they can help.
I also called huawei customer care number which is [protected] they also said we can not provide any of this latter.
then where i have to ask for it ??? no one is help me. its is not my fault that mobile is pre activated or used.

I'm using honor 7x 32 4gb ram phone last week i update 9.1.0 update than my phone hang than i call honor customer care than he/she rebooting my phone. Ur person ask me otp number than my phone rebooting than after one day my phone automatically hang open file download etc. My youtube videos download.. Because huawei is theft my data if you not solved my query i legal action humari and his staff.....

Honor 7c which is a 2018 midrange phone is far more powerfull than any other kirin 659 powered honor phones but android pie update is not given to honor 7c while all the other phones (Example honor 9 lite a 2 year old phone) got it. It still runs on android 8.0 from the date the phone was launched. You guys didn't give android updates to homor 7c phone because it has a snapdragon processor in it. Don't say that this processor is not eligible for android pie update. I have seen companies like oppo and vivo provide android pie updates for snapdragon 450 powered phones. So i request you to treat all phones equaly and provide faster updates for all phones equally. ✌🏼

I purchased mobile huawei p20 lite on oct 2018 and is in warranty, i am facing problem on battery after 3 months pf purchase. But from 26th of july 2019 facing network problem. I complained to customer service, here is my complain no : "sr[protected]". They told me to go to service center and that issue will resolved within 2-3 working days. But problem is still not solved and mobile is still on server center. I tried to call them, executed told me that it will take some more days.
Service center complaint sn: "sr[protected]".
Service of huawai is degrading day by day and i am very disappointed with the service given by huawei team. Customer suffers due to delayed in service.
I will prepare to go to consumer court if my problem will not resolved by today.

Dear team

First upon am a great fan of honor, obliviously i choose honor at any cost since 28/07/2019, i already bought 3 smart phone honor 5c, honour 9n 2 nos, honor play (Last) am fully satisfied with honor quality but i fully fed up with ma last smart phone, honor play even a single small impact (Fell down from small distance) screen got cracked totally disappointed crap product

I have a honor 10 device whose specification about the screen is aluminosilicate glass which has some speciality. But its display got damaged through a minor moments. And the brand is refusing about the conditions. I want to complain on it because it's of high cost and you must understand the efficiency of a student that why should he purchase a fraud causing product.
Kindly, help me and make me out of this problem.

To whom it may concern,

I am not impressed with your phone customer service staff and whoever sends the bags for repaired. I have called at least 4 operators to send my phone to fix for the 2 nd time.

This second occasion, i was told, the wrong door number was sent out and another bag would be sent, here is the conversation.

I am still waiting for the bag to be repaired. Not happy at all.
To whom this is concern,

I have not received the bag for repairs?

I have called numerous times and you do not understand my emails.

I last wrote on tuesday?

From: ll liu
To: huawei support uk
Date: 2 jul 2019, 13:31
Subject: re: huawei customer care - notification about case (#522923)
Mailed-by: gmail.com
I want to double sure that the booking for repairs is sent to me.

Ref : hw[protected]

Address 15 bolden street, london se8 4jf

Gab7n[protected] for huawei mate10

I bought Huawei Nexus 6P mobile from amazon on the date[protected]. And used mobile for 1 year 3 months exactly, later when mobile got an update from huawei, the mobile stopped working all of a sudden.

When I searched internet for the issue, I came to know that the reason for my issue is due to a bug that was present in the update released by Google and Huawei together. The mobile wont get switched on irrespective of the time you spend, just the GOOGLE logo comes and goes off and does the same for number of hours.

When I went to service center, the representatives told as the mobile was out of warranty, they cant provide the free service and I have to pay a sum of 25000/-.

But in April 2017, a law-suit was filed against both Google and Huawei, and the judgement came recently asking both to pay a sum of 400$ to the customers who bought the mobile on or after September 25, 2015 and got affected by the problem. And the both companies also agreed to pay for the same and started refunding back the money to the customers.

As I am from India, I am not eligible to get the refund as verdict o[censored]S court was limited to US premises only. I spent a sum of 39499/- on this mobile, which I am expecting back from the both of the companies as it is a huge sum to a middle-class person.

Reference ( US websites ) :

https://www.digit.in/news/mobile-phones/its-official-google-huawei-to-pay-back-o...⇄

https://kccsecure.com/Nexus6PSettlement/Claimant (This is the website created for the refund amount payment registration)

Mobile Details:

Model : Nexus 6P,
Manufacturer : Huawei & Google,
IMEI Number : [protected]
Date of Purchase :[protected]

I had a purchased huawei p20 pro mobile on october-2018, but unfortunately charging plug had broken out on 28/04/2019, so that i took it to the honor/huawei service centre present at berhampur, ganjam, odisha on 29/04/2019. The service engineer told me that as u had purchased it on online so that the guarantee period would not cover, you must repaired it on without guarantee pariod, i agree.
& he also told me that we ordered the broken part of charging plug & it would be take for 10days from the date of order. They have ordered the part on 29/04/2019.
Every 10days after i went to the service centre to ask about the mobile, they told me that the part had been ordered but till now it has not despatched to us. When the part would arrived, then we will repaired it.
My questions are from where the part is ordered? Is the despatch period would take for 1 month?
Its so disgusting for the costumer.
I never purchase this mobile in ur company again in my life.
& also i advice the people not to purchase.

Today i have given my honor 10 lite that i have purchased on march 2nd 2019 for a service for changing a damaged display in an authorised huwaei mobile service center located near indirangar bengaluru. While giving the device all other things except the display was working fine. But later one of the staffs of the service center contacted me and told me that the mobiles motherboard is damaged, when they tried to change the display. Due to this i have lost all my data. There were many important datas in that device. This loss has caused a lot of problems to me. I think the customer service would look into the matter seriously. Also the staffs behaviour was very bad towards me. Also i think they dosent know much about the service techniques and lack knowledge on these devices.

My safe has been lost. When I tried to open, it shows that it no longer exist. I didnt destroyed the safe but still it shows doesnt exist. I have recently open the file which shown no problems I couldn't find that files anywhere else in my phone memmory. Those files are so important so that I kept in safe files.How can I regain my contents in safe?

I purchased honor play around 20 days ago... After the last update the ram management has become worse than before. Earlier while using apps 1.5 gb ram used to be free and while playing pubg 1.3-1.4gb but now only around 800-900 mb ram remains free during pubg.. Sometimes it drops to 400-500mb and the game becomes laggy... Please solve the ram management issue...

It's terrible that every time showing storage full... The company says it had 16GB internal memory, but actually we can utilize one 2GB...
And that's why I buyed a memory card.. But it's again problem that I can't install enough apps in my mobile... Its sad... Feeling shame on this stupid mobile... Please help if customers from this irritation if you can... In my opinion, it is the only drawback of this company HUAWEI (HONOR 8 LITE)

I purchased a honor 8 pro past 14 montha ago, the battery got bulged. When i went to service center, they dnt even have stock for the same. Later on they saying it would a week til then keep your phone withus. After a day, they say battery is getting manufactured in india and you need to wait for month.

Purchasing a expensive mobile, lateron huawei doesnt even has assesories for such phone

Order id: [protected]

I purchase the huawei p 30pro with huawei watch gt where there was offer going on on amazon as if we buy the huawei p30pro mobile with watch gt then we will get watch gt in rs.2, 000/- instead of rs.15990/- (Watch gt mrp), but while placing the order on 15 april, the total cart value was showing rs.87980/- instead of offer price rs.73990/-
So before placing order i contacted the amazon...