Huawei — huawei data card e8221 not repaired by service centre which is under warranty

Address:	Jalandhar, Punjab, 144026
Website:	consumer.huawei.com/in

I am Paramjit Singh from Jalandhar, Punjab. I bought a Huawei e8221 dongle in September, 2017 from PayTM. It is still under warranty. I ordered aprox. 5 same dongles from 2014 to 2018 for my friends & family. There wasn't any issue with any of these in the past but this dongle became dead around 1 month ago. So I visited the nearest Huawei service centre on[protected] at Fateh Enterprises, Jalandhar. Somehow they accepted my dongle and provided me a TEMPORARY job sheet, on which, there is no serial number, not IMEI number of device is written.
I called the Service centre after 7-8 days but it was under process and they promised to call me back within few days. After few days I called them and I was told that there could be a software issue that will be sort out shortly. But, on May 3rd, I call them again and they confirmed that the device can't be repaired.
I have been calling the customer care as well for more than one month but my complaint was registered on 03/5/18.
As I was suggested, I sent an email to Huawei India about my problem on 03/05/18 and I got a reply after 45 hours. I didn't get any call from CC and I called them twice after the email and the both times CC representative promised to call me back. Yesterday at 2:40 pm again, they were promised to contact me but I was sure from the past experiences that neither the Service Engineers and nor the CC of HUAWEI can call back to the customer. It shows the STANDARD of the company. Now, I want to know the status and solution of my device which can't be repaired by your useless Service Centre.
I have attached the Invoice and JOB SHEET.
Paramjit Singh
Reference: SR[protected]
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