Huawei — p9 phone has no gps

Address:

48309

I would like to complain on my p9 phone.

My phone cannot be used for gps on waze and google at all.

The problem occured when my phone almost due on the warranty period. First of all, i thought it is the network problem. I have been complaint to the network provided. Changing sim card and even changed the network provider. Reinstore and delete the waze a number of times. The problem is sometimes can use and sometimes cannot. Therefore, i never request to change the phone at your service centre because i thought this is due to the unstable data service on the network provider.

It make me very inconvenient and given a lot problems to me when i was driving using the waze in kuala lumpur and singapore. I got incidents where accidents almost occur when the waze suddenly stopped running due to no gps service at road junction. It is too dangerous and not secure by using p9 gps while driving.

Until i visited one of your huawei sales outlets, they told me number of p9 users already complaint on the gps problem. After realised the hardware problem, i immediately sent the phone to your service centre at kl pavilion. They have downloaded a new software on the phone and told me to complain to huawei hotline if it is still not solve the problem. They told us this is not the first time they face the same problem on p9 and it should be the hardware problem. Usually, they will just change the phone for the customer but my case is different as the warranty period just expired. So, they just downloaded new software and hope it help a bit. You may refer to the attachment slip from the service centre. Unfortunately, the p9 still can't be used for gps at all. It is totally hopeless.

I believe huawei should be still responsible for my p9 eventhough it is just over the warranty period. It is ridiculous to say that the p9' gps cannot be used after one year. It is not a cheap phone. How could the gps on waze certainly stopped at the middle of journey of driving. I believe no phone in the market has this problem. Even the few hundred ringgit phone is more reliable than my few thousand ringgit p9.

I have never dropped the phone and it is proven by your service centre that the phone has not been damaged inside or outside. It is 100% due to manufacturing defect of the hardware.

I hope you can resolve the above issue for my p9. Please do not ask me to throw away the p9, and buy a new phone or buy a few hundred ringgit phone to stand by for gps.

Your immediate attention and solution to my problem on p9 is appreciated.

Yours faithfully,

Kenny chen
Marketing director
Yakin sedap sdn. Bhd.
Campton marketing sdn. Bhd.
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