Huawei — sound issue

Address:

New Delhi, Delhi

Huawei mate 20 pro blue csh no. 215761 was prchased from croma saket new delhi vide inv no. Sla[protected] dated 30.12.2018.

As the mobile in question was showing problem with regard to sound issue, it was handed over to croma store during ist week of jan., 2019 and it was returned back to me after 3 days saying that the problem has been rectified. But i am sorry to inform that the same issue was again observed and now again mobile has been handed over to croma service desk saket new delhi vide gan no. Del27011ws00481, product id 215761, dated 27.01.2019.
As can been seen, this product of huawei is having manufacturing defect and to maintain the dignity and standard customer service of the company like huawei, it is expected that a new replaced mobile is given keeping in view the manufacturing defect instead of getting it repaird time and again.
An immediate and positive response is expected.