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Hyderabad Metropolitan Water Supply & Sewerage Board [HMWSSB] Complaints & Reviews

www.hyderabadwater.gov.in

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Updated: Mar 19, 2025

Complaints 920

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106

Unresolved

814

So far, so good. Hyderabad Metropolitan Water Supply & Sewerage Board [HMWSSB] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Hyderabad Metropolitan Water Supply & Sewerage Board [HMWSSB] will keep up the work and continue to help more customers with their concerns even better 🤝

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Hyderabad Metropolitan Water Supply & Sewerage Board [HMWSSB]

Recently resolved complaints

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Overflowing drainage water on road

Drainage blocked in whole area

overflow of drainage on roads, blockage of mainlane.

Drainage overflowing

Most useful reviews

NAME CHANGE IN THE WATER BILL_CAN-052122934_application dt:02-may-2013

Updation of Mobile Number

Heavy fees for road cutting permission

Mistake in change of category from domestic to commercial

complaint for drainage overflow

drainage complaint

Hyderabad Metropolitan Water Supply & Sewerage Board [HMWSSB] reviews & complaints page 41

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Address: Hyderabad, Andhra Pradesh

I am G. Venkateswara rao my can no is[protected]. There is frequent drainage choking on public road between chandana brothers and icici bank mehdipatnam Inspite of repeated complaints to hwssb about drainage over flowing on road the concerned staff are reluctant to attend the complaint unless thousands are paid to them. why is the hwssb charging sewage cesswhich is included in the water bill which is paid monthly. Please resolve the issue....

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Address: Hyderabad, Andhra Pradesh

We are regularly paying our Water Cess Bill before due date. On 15.09.2014 also I have paid Rs. 1230/- towards Water Cess Bill through Mee Seva Centre, Green Lands, Hyderabad by way of a cheque bearing no. 147259 dated 15.09.2014 drawn on Oriental Bank of Commerce, Secunderabad. However, due to some technical problem, the cheque was returned unpaid. Immediately after realizing the same, I have paid the amount again by way of another cheque...

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Address: Hyderabad, Andhra Pradesh

File No:[protected] We got the water connection approval more than 10 days back, and still no connection. They have given a contractor named Saddiq (Ph # [protected]) to get the connection. However, he is promissing daily and never turns- up. HMWSSB website and complaint section doesn't work, can some one pls help to resolve this?...

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Address: Hyderabad, Andhra Pradesh

The water supply to Saibaba Offficers Cly, Sainikpuri is being made only once a week although the charges are being paid promptly every month. This means the supply is only happening 4 times in a month. Request you to pl. seek information from your records of the respective distribution centre to understand what is the issue and solve the problem for us Thanks and regards Satish Kr. Mob:[protected]...

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Address: Hyderabad, Andhra Pradesh

Good Morning We are residents of 10-3-5/A Addagutta East Marredpally, The new complex Brighton Residency, 10-3-5 Addagutta East maredpally has a major drainage problem ever since the days of construction, now it has become worst and it is overflowing into our house. This is creating a health hazard's as we have children and elderly people living here. Kindly look into this matter as soon as possible. Carol...

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Address: Hyderabad, Andhra Pradesh

Dear Sir, This is with regard to our CAN no:[protected]. We got this connection from Malkajgiri municipality and in 2009 when HMWSSB took over all water connections, this was transferred to HMWSSB records in Oct 2009. Our municipality sanction letter clearly says the building as multistoried (Flats). When the same document is submitted along with the affidavit (the content and template is provided by Sainikpuri Division, HMWSSB itself)...

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Address: Hyderabad, Andhra Pradesh

In the year 2013 we have received excess bill from hmwssb of amount 5000x4 times for 4 months total 20, 000rs, We complained about this excess bill at prajavani meeting then they said to go headoffice which is located at Madhapur and we have complained there about this excess bill statement, then they agreed with us and they said they will deduct the amount which is excess in 1month but they haven't and put interest upon the excess amount...

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I have purchased H.No. 9-1-369/9 from Shyamala Devi through Regd. Sale Deed and the water connection has to be transfered on my name, the water connection No. is[protected] domestic. therefore, kindly do the needful. thanking you M. Damodhar Reddy S/o. Laxma Reddy R/o. H.No. 9-1-369/9, Janmabhoomi Nagar, Langerhouse, Hyderabad Mobile:[protected]...

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Address: Hyderabad, Andhra Pradesh

I am writing to complain about the never ending water supply issues we have been facing for several years now. Usually water is supplied once in two days for just 45 minutes or less (with very low pressure) which is not sufficient. Due to the shortage of water we are facing several difficulties on a daily basis. This is a perennial problem hence I am forced to escalate this issue. Every other day we have to book water tankers. Many...

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Address: Hyderabad, Andhra Pradesh

I STAY IN MALLIKARJUNA NAGAR, MALKAJGIRI, HYDERABAD - 500 047. WE ARE GETTING WATER ONCE IN A WEEK WITHOUT ANY REGULAR TIMINGS. WE REQUEST THE AUTHORITIES TO PLEASE INSTRUCT THE CONCERNED PERSON TO GIVE WATER AT A PARTICULAR TIME SO THAT WE CAN BE AT HOME. AS MOST OF THE PEOPLE RESIDEING IN THIS AREA ARE RETIRED EMPLOYESS, WE REQUEST TO SUPPLY THE WATER ALTERNATE DAYS AT A GIVEN PERIOD OF TIME. THANKING YOU IN ANTICIPATION. SURESH....

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Address: Hyderabad, Andhra Pradesh

SECUNDERABAD 14/10/2014 To, General manager, Water and sewerage Department Maradpelly, SECUNDERABAD Respected sir, WE are resident of Rezimental Bazaar opposite lane of Rathifile bustop our colony is facing a severe problem of drainage overflow problem since 3 years . The manhole has collapsed and it had not constructed weel inside and we r complaining so many times to lineman but there is no response Weekly...

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Address: Hyderabad, Andhra Pradesh

This is regarding irregular water supply in our area at H.NO. 68, Rajvamsi homes, Raghavendra colony, Quthbullapur, Hyderabad. We are suppose to get drinking water every alternative days. But recently we are not getting water continuously for three to four days. The lineman is not coming regularly. They are not maintaining proper timing. Sometimes they open the valve early morning. Sometimes during nights, sometimes in midnight. This is causing...

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Address: Hyderabad, Andhra Pradesh

dear sir, i am receiving every month huge bill for my home.i am living abroad only one month onece in year visiting hyderabad. please solve my problem as soon as possible. meter also not working properly. h.no.16-1-26/8 saidabad colony hyderabad-59 water conection no.[protected] thanks and best regards, mohammed fasihuddin mobile # [protected]...

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Address: Hyderabad, Andhra Pradesh

Hello Sir, I am a resident of Botanical Garden Road, Near Chirec School, Kondapur Hyderabad 500084. We are not getting water regularly. It's been more than a 25-28days since we had not got the water.We all pay the water bill in time but we are not getting water in time. We have registered the complaint in the book located with the board officials by visiting our near by HMWSSB office and online complaint is booked with no 2116 for the...

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Address: Hyderabad, Andhra Pradesh

Hello Sir, I am a resident of Gopal Nagar Colony, Hanumanpet, Malkajgiri, Hyderabad 500047. We are not getting water regularly. It's been more than a 10-12days since we had not got the water.If water comes it will comes at night around 11pm.We all pay the water bill in time but we are not getting water intime....

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Address: Hyderabad, Andhra Pradesh

I observe that whenever drainage over flowing, the hmwsb staff is attending the job and removing the huge mud from inside the drainage, after completing the job, the removed mud is not lifting from that place and it laying there for days and after some time the mud going again in side the drainage .Recently on 26th of sept 2014, from sensation theater to big Ganesh road some four or five main holes was over flowing, the staff came and removed...

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Address: Hyderabad, Andhra Pradesh

Hello Sir, I am a resident of Panchami Colony, yellammbanda, Kphb, Hyderabad 50072. We don not get water regularly. It's been more than a week since we got the water. The water supplied only for an hour or so (which will not last more than 2 days). The line man asks extra money to supply water. We all pay the water bill on time but we are not getting the correct service. Please look into the matter....

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Address: Hyderabad, Andhra Pradesh

The HMWWSB has layed a pipe line on our road and left the hole without filling in, and now we the residents of Street No : 8 Khairtabad lane beside syndicate bank are facing lot of trouble while commuting in the lane. Last evening my car has got struck on the road and got damaged. Hence we request you to look into it and take action immedetaly on the same. We have already approached GHMC on this but they have detailed us that this complaint...

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Address: Hyderabad, Andhra Pradesh

The CAN No is[protected] and it is in the name of Balakrishna Rao 3-4-871/3 Barkathpura Hyderabad 500027. We are very prompt in paying the water bills. But the water supply is very irregular. We get water on alternate days. Even then the pressure is very low. If we ring up to the Helpline Customer care 155313 we get a standard answer that complaint is registered. There is delay or late supply of water. But the problem is never resolved. Otherwise...

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MY Address: 19-1-994/995A Gollakidiki, Puranapul, Hussainialam, Bahadurpura, Hyderabad Pin code 500064 Sir this is my address near to my home every one will get a sufficient water n in some lanes it ll come daily n throughout the day but in my home it only comes for 1hour n that is not sufficient for us. please do consider...

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