Hyderabad Metropolitan Water Supply & Sewerage Board [HMWSSB] Complaints & Reviews

Respected Sir, I am a resident of Plot No.179, Tulasi Nagar, Borabanda, Hyderabad (moti Nagar division GHMC limits) inform you that we have been not received the drinking water (i.e., manjeera water) through pipe lines since last (04) days due to which we are facing a lot of problems. Kindly resolve the problem sir.

The Manager, Hmwssb, khairthabad, Hyderabad. Dear sir, I V.Nagabhushanam residing at H.No.21-535/1/2 Krushi Colony, Siridi sai baba Nagar Hyderabad. Our water connection Can No[protected] bill paid amount with in due date every month, but we are not getting water one in a week or 5 days. This problem was from last 3 months onwards.Hence i request you kindly do the solve the difficulties. thanking you, yours faithfully V Nagabhushnam

dear sir my can no is[protected] iam a resident of 8-7-188/1/1 samatha nagar old bowenpally secunderabad we are not getting water supply from past one week though we are regularly paying water bills on time whenever we get supply also there will be no force and hardly we get it only for ten to fifteen minutes where as the adjacent colonies get a very good water supply whenever we com plain to the concerned office they say that there is some problem in the lines though it is fully developed colony and in the heart of the city why such leniency some times when there is force we get very good water but most of the times the force is very less we get hardly any water whatever is the problem i request the concerned authorities to kindly look in to this problem of our basic neccesity for which we will be very thankfull . Afshan Kamran [protected]

Dear Sir, I am a resident of chudi bazar, ho no14-6-68, balkishan lal temple.hyderabad, Telangana 1) what is the time for supply of water, we are getting your service at 1 am in night what and who know what your timings are this a regular problem we and our area people are suffering 2) what are the test performed on water before you supply, some time it stinks, some time colour changes, even we found lot of incest, when we take a physical sample to your office they just say we are working for the same and some time due to rain 3) i feel it has to be privatize 4) they do charge for the service and water but where is service 5) when i went to there site there is no complaint or contact details, but they say each drop of water is precious but when i see there tankers carrying water, it like meant for road to drink not for humans 6) when we have filled our water, after that if we don't require how to stop that, you people even did not provided stopper and in market there is nothing available for stopping

I am a resident of Plot No.260 of Jawaharnagar, Moulaali, Hyderabad which falls under Division 13 of HMWSSB. My CAN NO. is[protected]. The entire colony that I live in used to get water once in a week. Recently it is reliably learnt that the supply to my colony is connected from the main storage tank, Moulaali. But from then, only a part of the colony is getting water once in 2 days whereas the other part where I live in are getting water once in 5 days. I wonder how can there be such parity in distribution of water in a single colony consisting of 283 plots of which many are still vacant. I have narrated this to the concerned AE yesterday who could not give me a satisfactory reply. Therefore, I request the concerned GM to look into this problem and see that the water is supplied to entire JAWAHARNAGAR uniformly. As we are all citizens having legitimate water connections, we demand equal treatment from the HMWSSB. SRINIVAS MADIREDDI [protected]

Sir; I Bheemappa residing at plot no 96 Manikya nagar Chintal Hyderabad can no[protected] from 1 st October 2014 on wards water flow is very low pressure no sufficient water in my house i am facing alot of problems .Hence i request you to kindly take action in this matter immediately Bheemappa

Dear Sir my name is B Shiva kumar my new connection file no is 2013/7/1616 gb contractor was geven me a new connection but not given me can no how to i will pay with out can no so i requst u to please genarate can no so pls take action sir Thanks Regards Shivakumar [protected]

On 05-Nov-2014 i Have Complaint To HMWSB Reagrding Water Leakage They Given Me A Token No:4196 & Said It Will Be Solve Within 2 Days..After 5 Days I Call HMWSB Dept Phone No:155313 Then They Said Me That This Complain is Solved But I Tell Him To Reopen This Complaint B'coz It was Not Solved. I Call Them 3-Times on 11-Nov, 17-Nov, 24-Nov They Are Telling Me That This Complain Is Solved.But Till Now It Was Not Solved... Is The HMWSB Dept Dont Want To Solve The Problem? & who is updating a unsolve complain to solve Complain?

Dear Sir, We have been reporting for the non receipt of bills for the water being supplied for the above cited CAN No. However, we have not received any bills till date from Oct 2013. Please do kindly do the needful to generate the bills. Thanks, Jaya Kumar

I am G. Venkateswara rao my can no is[protected]. There is frequent drainage choking on public road between chandana brothers and icici bank mehdipatnam Inspite of repeated complaints to hwssb about drainage over flowing on road the concerned staff are reluctant to attend the complaint unless thousands are paid to them. why is the hwssb charging sewage cesswhich is included in the water bill which is paid monthly. Please resolve the issue. My cell no is [protected]

We are regularly paying our Water Cess Bill before due date. On 15.09.2014 also I have paid Rs. 1230/- towards Water Cess Bill through Mee Seva Centre, Green Lands, Hyderabad by way of a cheque bearing no. 147259 dated 15.09.2014 drawn on Oriental Bank of Commerce, Secunderabad. However, due to some technical problem, the cheque was returned unpaid. Immediately after realizing the same, I have paid the amount again by way of another cheque on 25.09.2014 and the same was passed. In spite of payment made on 25.09.2014, I have received a legal notice dated 15.10.2014 advising me to pay Water cess Bill amount of Rs. 1230/- and Processing charges of Rs. 500/-. Since I have already paid the water Cess amount of Rs. 1230/- on 25.09.2014 I request your goodselves to waive the processing charges of Rs. 500/- for issuing legal notice. Yours faithfully, P. V. Murali Krishna Murty C/O Sri Mallikharjuna Rao & Others Plot No. 59, 60, 64 & 65, Sy. No. 25 Vaishali Nagar, Madinaguda Miyapur, Hyderabad - 500 049.

File No:[protected] We got the water connection approval more than 10 days back, and still no connection. They have given a contractor named Saddiq (Ph # [protected]) to get the connection. However, he is promissing daily and never turns- up. HMWSSB website and complaint section doesn't work, can some one pls help to resolve this?

The water supply to Saibaba Offficers Cly, Sainikpuri is being made only once a week although the charges are being paid promptly every month. This means the supply is only happening 4 times in a month. Request you to pl. seek information from your records of the respective distribution centre to understand what is the issue and solve the problem for us Thanks and regards Satish Kr. Mob:[protected]

Good Morning We are residents of 10-3-5/A Addagutta East Marredpally, The new complex Brighton Residency, 10-3-5 Addagutta East maredpally has a major drainage problem ever since the days of construction, now it has become worst and it is overflowing into our house. This is creating a health hazard's as we have children and elderly people living here. Kindly look into this matter as soon as possible. Carol

Dear Sir, This is with regard to our CAN no:[protected]. We got this connection from Malkajgiri municipality and in 2009 when HMWSSB took over all water connections, this was transferred to HMWSSB records in Oct 2009. Our municipality sanction letter clearly says the building as multistoried (Flats). When the same document is submitted along with the affidavit (the content and template is provided by Sainikpuri Division, HMWSSB itself) and the bills we paid to municipality during the transfer of our connection to HMWSSB, they didn’t update their records properly and our category was mentioned as ‘Domestic’ instead of ‘BULK & MSB CATEGORY (Within GHMC)’. Now after 5 years we received Demand Notice saying we have to pay extra towards wrong category issue. Actually still they are showing wrong details even in the calculations. From Oct 2009 to June 2014 - 57 Months (Including Water and Sewerage charges) as per their guidelines (HMWSSB Abstract and Tariff) we have to pay Rs. 42693 /- out of which we already paid Rs. 12846/- as monthly charges that they collected from us. We have to pay the outstanding amount of Rs. 29847/- which we are ready to pay. We gave written complaint in Defence Colony Division office with all support documents in the month of Aug 2014 to correct the wrong billing and to update our CAN with correct category. They told it will get resolved in 3 Months. We have also been asked to keep paying small amounts every month to keep the connection active and no further complications get created. So we started paying Rs. 3000/- every month. We started getting wrong billing for wrong category. Since we submitted complaint we are in the assumption that the issue will get resolved in 3 months as promised by divisional officer. 3 Months completed, but no changes in our records and we are still getting wrong bill with Rs. 1235/- per month instead of Rs. 750/-. Even there is no correction in the wrong billing they did. No category changes. We have submitted 2 online complaints reminding them to look into our issues and help us to get our records corrected. The complaints were updated as resolved and records were sent to Head Office, but no changes to our records or billing or category. When we went and met the in charge in person to whom we gave the complaint, now she says we have to go to Khairthabad Head office to get the issue resolved. I don’t know further how many visits we have to make and how many months it takes to get a simple correction of our records even after submitted all legal and valid proofs. Is there any way our issue can be resolved? Can anyone please help us on the issue and show us right path to approach to get this issue fixed? The problem is when consumers are ready to pay the amount, government body itself is not supporting us. Please help us. Thanks Flat Owners. CAN no:[protected]

I have purchased H.No. 9-1-369/9 from Shyamala Devi through Regd. Sale Deed and the water connection has to be transfered on my name, the water connection No. is[protected] domestic. therefore, kindly do the needful. thanking you M. Damodhar Reddy S/o. Laxma Reddy R/o. H.No. 9-1-369/9, Janmabhoomi Nagar, Langerhouse, Hyderabad Mobile:[protected]

I am writing to complain about the never ending water supply issues we have been facing for several years now. Usually water is supplied once in two days for just 45 minutes or less (with very low pressure) which is not sufficient. Due to the shortage of water we are facing several difficulties on a daily basis. This is a perennial problem hence I am forced to escalate this issue. Every other day we have to book water tankers. Many online complaints to the water board earlier have not yielded any result. I request you to look into this serious issue and resolve it as soon as possible. Akbar Ali Syed Padmavathi Nagar, New Allapur Borabanda, Hyderabad

I STAY IN MALLIKARJUNA NAGAR, MALKAJGIRI, HYDERABAD - 500 047. WE ARE GETTING WATER ONCE IN A WEEK WITHOUT ANY REGULAR TIMINGS. WE REQUEST THE AUTHORITIES TO PLEASE INSTRUCT THE CONCERNED PERSON TO GIVE WATER AT A PARTICULAR TIME SO THAT WE CAN BE AT HOME. AS MOST OF THE PEOPLE RESIDEING IN THIS AREA ARE RETIRED EMPLOYESS, WE REQUEST TO SUPPLY THE WATER ALTERNATE DAYS AT A GIVEN PERIOD OF TIME. THANKING YOU IN ANTICIPATION. SURESH.

SECUNDERABAD 14/10/2014 To, General manager, Water and sewerage Department Maradpelly, SECUNDERABAD Respected sir, WE are resident of Rezimental Bazaar opposite lane of Rathifile bustop our colony is facing a severe problem of drainage overflow problem since 3 years . The manhole has collapsed and it had not constructed weel inside and we r complaining so many times to lineman but there is no response Weekly 2 times we r giving complain but there is no permanent solution .we are requesting to solve this problem as soon as possible . Please kindly take this complaint and solve this problem

This is regarding irregular water supply in our area at H.NO. 68, Rajvamsi homes, Raghavendra colony, Quthbullapur, Hyderabad. We are suppose to get drinking water every alternative days. But recently we are not getting water continuously for three to four days. The lineman is not coming regularly. They are not maintaining proper timing. Sometimes they open the valve early morning. Sometimes during nights, sometimes in midnight. This is causing lot of inconvenience to our apartment tenants. Kindly see that the supply of drinking water be supplied regularly ( on every alternative days ). Regards K.Sesha giri rao. Flat no. 202, 203, House NO. 68, Raj Vamsi homes, Raghavendra colony, Quthbullapur, HYDERABAD : R.R.DISTRICT. PHONE [protected]