Hyderabad Metropolitan Water Supply & Sewerage Board [HMWSSB] Complaints & Reviews

There is heavy drinking water leaking from a possible pipe burst on the main road at Padmaraonagar. The location is opposite to DHL office / Aneesh towers on the Bhoiguda road. Surprising fact is that it is flowing from past 15-20 days and HMWSSB has done nothing to repair it. They talk about save water its precious and allow KLs of water to go waste. The HMWSSB website is also out of order. Pls take up immediate actiona and lets save water in real sense.

TO
THE RESPECTED OFFICIALS,
HMWSS&B.
SUB: DRAINAGE WATER COMING CONTINUOSLY INTO OUR DRINKING WATER TAP(WE GOT A MESSAGE THAT THE PROBLEM GOT SOLEVED.BUT NOT YET SOLVED) ACTION NOT YET TAKEN BY DEPT PEOPLE
SIR,
I CH.JWALAPTHI residient of H.No:4-35-29,venkateswaranagar,kukatpally ,Division9,Bhagyanagar section ,(HMWSSB CAN:[protected] lodged a complaint to Hmwssb and the complaint No: 1008.and the department has sent a message that the issue has been solved.But the problem is not yet solved.we re getting Drainage water continuosly into our taps of Drinking water
.Please kindly look into this matter and solve the problem as early as possible .
thanking you,
CH.JWALAPTHI,
HMWSSB CAN:[protected]
H.No:4-35-29,
venkateswaranagar,
DIVISION 9 KPHB COLONY,
BHAGYANAGAR SECTION,
HYDERABAD.

My connection CAN No.[protected], at HMWSS is showing disconnect, this has been done by their mistake and we have already paid the total amount along with connection charges, which is done more than six months ago, after regular follow up to their related office at chandanagar and to the area office at miyapur, they accepted that it is their staff mistake, that he has not informed to change in the files regarding the penalty collect under reconnection. Still our account shows as disconnection, payment is showing (-5578).

I am afraid that, after some time alofasudden if they come and ask with huge bill including reconnection, we will be in trouble. we request them to take
action, but they give different names to contact and inform about my problem.

Hence, I request to take immediate action in this regard and see this is solved.

Thanks

regards,
M.G.Shaker

Hi Concerned Official,
R.R.District,
Kondapur Area.

As ground water is drained and there is no municipal water supply at Golden Tulip Estate, Kondapur area I booked two times for water tanker.
These two times, water tanker driver called and asking me to pay Rs. 625 instead of Govt. fixed price of Rs.400. These two instances I got a call from the mobile no.[protected] and negotiating price. As I not agreed to pay, the driver said he will not suply and complain wherever you want . After heated agruments, he supplied at Rs.450 for my first booking(tokene no. 9907) after 3 days( supposed to be delivered in 10 hrs.)

Again I booked on 10th Apr 2012 after few days of my first tanker supplied, I got a message stating that water will be supplied within 10 hrs mentioning token no. 3899 and pin no.2639.

I got a call on 16th Apr 2912 again from the mobile no.[protected], asking to pay Rs. 625. As I not agreed, the same answer from driver .
When I am enquiring the hmwssb HELP Desk no. 155313, they confirmed me that it will be delivered by today. But I got a message after an hour that grievence with 3899 was solved and contact [protected] for any issues. When I try to contact contact [protected], we are getting auto voice message that please call 155313 for any complaints. Again I contacted help desk to check why I got message. They confirmed me that water tanker is going to come so you got message and we can't take any compalint for asking the extra money by driver and you need to contact only Venkateswara who is concerned official and his number [protected] .

Till night 7.15 pm on 17th April, I didn't get water tanker, So, when I contact helpdesk, they said as per their records water tanker was supplied.

When I am trying to take up this issue concerned official, they will put auto message to complaint helpdesk and when we try to help desk, they say that they don't have facility to take complaints.

To complain this type of issue, please let me know where we need to complain to avoid this type of bribing system in our country.

Thanks,
Bhaskar
SS Akshay Classic Apartment,
Golden Tuplip Estate,
Kondapur,
Hyderabad.
Mobile no. [protected]

respected sir maam

i am observing partiality feelings u r showing GHMC people lay roads in the lanes they want not the required i will show & prove one thing there is no requirement o[censored]nder ground drainage in suraram & saibaba nagar but u have permitted it with out taking any precautions & before connecting the drainage lines u must consider the surrounding effected people & take their advice or request which u have not done beshide my house u have not atall laid the bottom base atleast & the side wall to flow the water & sludge atleast which u have not done because of that we are facing lot of bad smell & mosquitos. you has to observe the situations happeningatleast after completing the work.



HMWSSB

sir u r not providing water regularly supplying is not proper

I, G. Ravinder, S/o G. Shivarajappa, resident of SRT 527, Sanathnagar, Hyderabad – 500018, a gated community. Of late, it is observed that drinking water is being supplied to our community considerably at a very low pressure as against the steep hike in the consumer charges/bill. As a result, I am not getting drinking water at least for drinking purpose. The reasons are many, as we all know which include insufficient rainfall, "No Water Harvesting by Citizens", etc. In spite of all these shortcomings, the Board has to inevitably consider my request and increase water pressure even by reducing the duration of water supply. Even after several reminders/ complaints, no action has been taken to resolve the issue. Moreover I am receiving the SMS alerts that the problem has already been solved. But infact the problem has not yet been resolved till date.

I once again kindly request you to look into the matter and see that the water supply pressure is increased with extended time on our area. Also request you to alter the bill connection from commercial to domestic as we are holding a very small kirana store.

Anticipating early response please.

Regards,
Ravinder.G
CAN No.[protected]

I P. V. Guru Prashanth, a resident of H.No 1-5-565/2, Plot No 369, Chetana Housing Colony, Old Alwal, Secunderabad.
My water connection number is[protected]. I am not getting a single drop of water for the past 3 years.
I made repeated oral and written complaints with HMWSSB but there is no action taken to-date.

I've been paying the bills without a single drop of water, but there is no corrective action from HMWSSB.

I request concerned higher authorities to take necessary action and provide us the drinking water.

Dear Sir,
I am a resident of Surya Homes, a gated community, situated just opposite to Gollaguda Kamaan, Subhash Nagar, Trimulgherry. Of late, it is observed that drinking water is being supplied to our community considerably at a very very low pressure as against the steep hike in the consumer charges/bill. As a result,I am not getting drinking water at least for drinking purpose. The reasons are many, as we all know, which include insufficient rainfall last year, "No Water Harvesting by Citizens", etc. In spite of all these shortcomings, the Board has to inevitably consider my request and increase water pressure even by reducing the duration of water supply.

Anticipating early response please.

Regards.
N.Ramaswamy, Advocate & Practitioner in Alternative Dispute Resolution
CAN No.[protected]/Div.13/Code 1301

Dear Officials of HWWSSB,

My name is Sajjad. I have been residing in Friends Colony, Puppalguda since 3 years. There is a severe problem of water scarcity. The water table level has severly gone down and there is no water connection in the whole colony. I had approached the board officials, they have informed that the pipeline has been laid and the connection needs authorisation from competent authority for release of water to friends colony. I would request them to please process the case at the earliest so that the acute problem of water may be resolved. There is also a suggestion for water conservation, that water storage pits with reinforced concrete covers may be provided at regular spacing of 100m on roads so that the water moving into drain/along sloped roads away from area may be harvested.

Regards
Sajjad
[protected]

Dear Sir,


Our Plot No.76,Radicolony,Chintalkunta checkpost,LBnagar,Hyd-74,, Our CAN[protected]K.TRINADH),Our regular problem is Low Pressure and Uneven timings causing major problem to our plot inspite of regular complaints,problem is same,though receiving bills promptly,paying bills wellintime.But services are poor.hope,my complaint willbe attended to and addressed on permament basis.

K.Trinadh
Mobileno.[protected]

I went to HMWS & SB office for a request. The women who is on the chair is directly demanding for bribe of Rs. 1000/- I was shocked and asked "Towards what I need to pay the money?"

She is telling, my manager will not sign without having money on his table, and we both will share this amount. If you pay the money, then only your work will be done.

I want to complain to ACB and reporters, but scaring ...

THIS IS OUR INDIA. HOW THAT LADY DEMANDING FOR BRIBE.... REALLY SO SAD.... :-(

WE SHOULD SUSPEND AND PUNISH THIS TYPE OF EMPLOYEES.

I am the resident of H.no 8-5-141/12/8/6 mallikarjuna colony oldbowenpally secunderabad my water connection no[protected] I was facing proble with low water pressure and most erratic timing of water supply for the last two and half years .I made repeated oral complaints and registered with hmwss there was no use Now for the last 15 days there no water supply even after repeated complaint no action by the water supply authoritie .the HMWSSB web sitte is not responding for lodging the complaint

We are the tenant of H. No. 29-1465/6, Kakatiya Nagar, Neredmet Secunderabad-56 and after long waiting period and as per our request our owner applied for water connection vide Application no.[protected] dated 26/7/2011and paid all necessary charges as demanded and accordingly the HMWSSB issued work order to GB Contractor Mr. AS Raju GB No. 186 on[protected]. The said contractor laid the pipe line but is not connecting it to the supply pipe for the reasons best known to him. Plz help

Respected Sir,
We live in Hasmathpet in Bowenpally where, for the past 3 months there is no pure water supply as water is contaminated with the drainage water. We informed the officials, yet there is no proper steps taken to rectify the problem. Whenever we enquire, their reply is "Within 2-3 hours the problem will be solved & you will get water regularly". If we enquire about the water tankers they say that "Within 10 minutes the tanker will be sent", but it is not coming for hours together. Now they are just sending a water tanker to the area every alternate day which is not catering the needs of the residents. This situation is resulting in restlessness by which most of the people fell sick including old age people and working class. We don't think that sending a water truck is a solution for this problem.
As far as the administration is concerned, it is a general opinion of people that they do not have control over their Staff. Moreover, individual employee also does not have the sincerity to work properly and get the work done in time. The roads have been dug to lay the new pipeline (to solve the problem) but so far neither the water problem solved nor the pipeline have been fixed. We have urged for alternate connection (temporary) but, they did not respond to this also. I am feeling depressed to see such a situation going on in INDIA. Being such a Great and Big Organisation (HMWS&SB) this kind of small yet important problem is not materialising for which CITIZENs are suffering for no fault of theirs.

CONTAMINATED WATER SUPPLY IN HASHMETPET AREA BY HYDERABAD WATER WORKS.

Contaminated water is supplied in Hashmetpet area of Old Bowenpally. The water pipeline is connected with drainage pipeline at some location.Since 40 days such contaminated water is supplied in Hashmetpet area.After we have complained to the concerned officers they started digging the locations where they suspect the water pipeline is connected with drainage pipeline, but after one weak they could not locate it.Now just the HMWSB has stopped the water supply to our area and sitting calmly.All the residents have to buy water tankers for drinking and other usages.Is it not the duty of the Engineers of HMWSB to locate the spot where the water pipeline is connected with drainage pipeline.We kindly request HMWSB to immediately repair the pipeline and supply us neat water.

M SARDAR ALI BAIG
H No 9-1-36, HASHMETPET

IRREGULAR WATER SUPPLY AND IRREGULAR TIMINGS AND WITH NO PRESSURE AT ALL FOR THE PAST 4 MONTHS. EVEN NOT ENOUGH FOR DRINKING. REMOVED THE SUB-VALVE WHICH WAS USED TO BE ON ROAD AND RECONSTRUCTED THE VALVE NEAR A PARTICULAR INDIVIDUAL HOUSE ALLOWING THE PARTICULAR HOUSE WITH THE SUPPLY. NEARLY 6 HOUSES AND APARTMENT ARE GOING WITH OUT WATER.

EVEN LINE MEN HAS NOT HEEDED OUR REQUEST EVEN AFTER BEGGING SEVERAL DAYS AND MONTHS. WE ARE PAYING OUR BILL REGULARLY . WE REQUEST YOU TO KINDLY TAKE NECESSARY ACTION AND PLEASE RESTORE SUPPLY FOR A CONSIDERABLE TIME FOR DRINKING PURPOSE ATLEAST.

M GANGADHAR CAN.NO.[protected], 1-7-54, CHAITANYAPURI

Dear Sir,
I had 1/2" water connection with CAN No. 61644686. I applied for 3/4" connection and the new connection was given with CAN No.[protected]. While providing new connection, they have disconnected the 1/2" old connection and was not updated their records. I am still getting SMS messages for payment of monthly water bills for CAN No. 6164486.

Could you please do the needful ?

Thank you for your assistance.

G.Hanumantha Rao

Sir,

I"m M.Vasantha my CAN Number:[protected], H.No.11-3-595/1, New Ashok Nagar, Parsigutta, Secunderbad, not recived water bill since one year, please issue the bill...

I have called to 155313 and requested for a tanker.The people have taken the address and contact number.After that they have sent me a confirmation message to my mobile.According to that my request was registered with token No:5861 and pin No: 9221. In the message they have mentioned that i will receive the water tanker in 10 hrs of requesting. From yesterday i am calling to 155313 they are not giving the answer properly. Till to day we did not received any water tanker.

Dear Sir,
Self the resident of Mallikarjunananagar, Malkajgiri, Hyderabad for last 30 years. I have taken water connection in 2002 and was paying regularly water bills. In 2009 October Municipal Authorities of Malkajgiri has transfered the services to HMWSSB. I was amazed to see they have served demand notice ofRs.9285.5 as pending amount. I provided all the receipts from the date of installation to HMWSSB. They are not updating my records. Every month i will get an SMS as if the bill is not paid till date. I have all the proofs to support my complaint. Request the concernd to lookinto the matter.

K.N.SRIHARI
CAN[protected]