Hyundai Motor India — Accident at the company car care center by work shop department

Address:

Unity hyundai service centre jhangir puri delhi

[protected] my Creta car was given to Unity Hyundai jahangirpuri workshop for general service and bumper claim. The service was too poor and paint was coming off on touching it. Nawab khan, the incharge of workshop insisted that it was the best he could do. Since my Front Safety Guard was missing, I did not accept the car. He offered me to fix the guard with a broken one from some other vehicle. TG Yohanan, the GM o[censored]nity Hyundai assured me that he would get it fixed but even after three visits it wasn't. On[protected], I received a call from Nawab Khan at 10:30am and he informed me that my car was hit by a workshop driver. He kept insisting that the damage was very little and he would file a claim on my behalf but in the pictures I received, the car front was completely destroyed. THE GRILL WAS BROKEN, FRONT BONUT (HOOD) HAD CRASHED, BUMPER WAS DAMAGED, BOTH HEADLIGHTS WERE BROKEN AND BOTH AIRBAGS WERE OPEN. THE FRONT OF THE CAR AS WHOLE WAS PRESSED INSIDE BY AT LEAST 5 INCHES. I did not accept the car in this condition and the staff kept forcing me to sign papers for claim. They took my signatures saying that they will wait for my confirmation, though. I complained on Hyundai Customer care (Service request Id- 1-[protected]) But till date, neither any concrete action has been taken, nor even did I receive any response call.
The car is damaged. It will be always in a accidental category. Car value has been reduced. Its performance will reduce. I had to spend too much time.
The car was handed over to the Company in a good condition, with no or minor scratches with a trust. The time and energy spent on a simple servicing was not worth it. I would like to have the car in the exact same condition, which includes all the parts that were there in my car in the same working condition, the car was not an accidental category car. I DO NOT ACCEPT THE CAR WHICH HAS BEEN FULLY ACCIDENT. Dl 9c ar 4455