| Address: Bhubaneswar, Odisha |
I have booked new I 20 ASTA IVT model on 25.11.2020 at Aditya Hyunda Dealership, Bhubaneswar, Odisha. It was promised at the time of booking that the car will be delivered in about 15 days to maximum in 1 month. However, till date I have not got the delivery. On the assurance of the sales executive, I have taken the vehicle loan from my employer company. But till now 2.5 months have been completed, and I am getting no response. Initially they were deferring for 1 week, another week like this. But now, nobody is responding to my call. I am very much irritated and frustrated at the way dealership is treating customers after the booking is done.
Apr 17, 2021
Complaint marked as Resolved My issue is no longer relevant as I got the delivery finally after 4.5 months of booking.
Apr 17, 2021
Updated by Rakesh Roshan Nayak Finally after 4.5 months, I have taken the delivery of my car.
"The sales people and the manager from Modi Hyundai are saying They lost our new creata keys and they did not find them whose delivery is planned on[protected]. Becuse of this Modi Hyundai didnt delivered our vehical". Can anyone believe !
This is to inform you that your sales team at Mody hyundai, Thane were called for us to for the delivery of our new creta 2020 sxo turbo 1.4 petrol topmost varientl on 14.02.2021. We have booked our vehicle with the name: Pallavi Ramchandra Mangrulkar on 01.11.2020. The loan amount is already disbursed to Modi Hyundai and We have paid 21 lacs to Modi Hyundai. And, The vehicle is already registered with registration Number MH05EJ-8798.
As per the commitment from the sales team, we reached at 1.00 pm at Modi Hyundai on[protected]. The sales executive assigned to us was reached at 1.45 pm. Then he tried to search the keys for our new creta 2020 and didn't get the keys. He and his team made a show of searching it with CCTV(Which we don't seem to be done) and at around 3.00 pm all were saying that they didn't get it even after the search operation.
After a long wait of 4 hrs at 5.00 pm, we have to come back home without our car whose delivery was planned on[protected]. The manager has given undertaking to deliver the new keys within 10-12 days which is attached herewith.
My questions to you my dear office executives and so called manager:
1) Why should We wait for so long time to deliver our vehicle after passing.
2) Why no one from the sales team is arranging the delivery of our car by 24hours. (Already crossed).
3) The mistake was from the Modi Hyundai Sales Team for which we have to face many issues and problems in terms o[censored]ncountable loss.
4) For 10 days, I have to travel with Ola which costs around 2000/- rs per day.
5) Why should I pay Rs 2000 * # of Non Delivery Days starting from[protected] for predicted days (10-12 days), since I have to travel daily from Palava, Dombivli East Thane to Vile Parle West Mumbai.
6) Why Modi hyundai is not requesting technician team from Chennai office to come by flight and cover their mistake which may cost 10k(Will the 10k matters for Modi Hyundai)
7) @hyundai-India, why you have not taken my tweets serious and call back to at least know the issue and get in touch with @modiyundai to resolve my issue within 24 hours.
8) You have already delayed the delivery of my booked car for 3+Months, why again I should wait for delivery due to foolish and irresponsible things done by Modi Hyundai Your team.
9) For you we are just a customer and the sales department will not have any further relation extension with us, then what compensation you have planned to give us against the loss which I am currently bearing.
10) Since the delivery was planned and promised in advance on 14.02.2021 by Modi Hyundai, We have called our friend and relatives for a party in the evening on 14.02.2021. Who will be responsible for the damage that has been caused in terms of money and in terms of faith.
11) The delivery was planned on[protected] to gift this car to my beloved wife, Who along with my daughter was not in position to even bear this incident on that day, who will take care of the feelings attached with the event. For you all, we are customers and you just have to sell the car. You are not showing any courtesy to deal with this. And the best part is that they don't keep any record of who has collected the key for what operation. No Log Register is maintained. Can anyone believe in this era?
Finally, I just want to inform you to deliver my vehicle tomorrow by[protected] and decide the compensation listed above, otherwise I will take legal advice/action ( motor vehicle act in Labor Court).
You can reach me on [protected].
Attached the proofs (Modi Hyundai Thane does not have a printer and letterhead too, otherwise they would have given print instead of such a handwritten letter).
Truly Painful Customer
Dr. Ramchandr Mangrulkar,
Mumbai.