| Address: Chennai, Tamil Nadu, 600125 |
Dear Sir,
Good day…
I am Krishnamoorthy from Chennai, India. I own a i20 Sports (O) 2010 model and my vehicle no is TN-10-AB-4529.
I like to bring couple of concerns to your knowledge and seeking a good solution from you. I have left my car for general service and body shop work at KUN Hyundai, Adyar (Hyundai Authorized Dealer) on 27th Oct 2017 and they have committed to deliver the vehicle on 1th Nov. After a big follow up and phone calls chase they delivered the vehicle on 10th Nov. On the same day I noticed that my AC unit controller (FATC) has been changed from some other vehicle and they have removed my OE fitted horn from my vehicle.
Kun Hyundai workshop manager (Mr. Jayacellan) have accepted on 11th Nov that,
· Their technician has removed AC control unit (FATC Unit) from my vehicle and accepted to replace with a new one. (Photo attached)
· Paint was not done as per OE standards and accepted to repaint it at their cost. (Photo attached)
· Accepted that their technician has removed OE horn from my vehicle and will fit it back in my vehicle.
· Engine RPM gauge (Engine speed sensor) was not working after delivery and accepted to fix this issue.
· Issue which I have told during service was not attended and he has accepted it.
On all the acceptance from Mr. Jayacellan, He requested me to leave the vehicle for 2 days fixing the issue as committed and I have left the vehicle on the same day (11th Nov) for the 2nd time for the same concern. After a big follow up and visit to the showroom they delivered the vehicle on 16th Nov with different set of issues.
1. Horn was not function and they are given irrelevant statements, which I have in my vehicle for last 6 years.
2. Painting was the worst. Even a local body shop painter could have done a better job.
3. Engine RPM gauge (Engine speed sensor) was not working again and Mr. Jayacellan is requesting some more time to fixing this issue.
4. None of my complaints where fixed and again they have taken my vehicle for fixing it on 20th Nov. how many time do they expect me to leave the vehicle for fixing their problem.
This is totally annoying me and my total hard earned money was wasted. I request them to return back the vehicle and the amount which i have paid them. I will get my vehicle serviced in any other service station on Hyundai.
You all must feel a shame for not resolving the concern, which is open for more than 2 months. Incapability of handing customer and cheating the customer’s hard earning money. Due to incompetence of Dealership and their technician, I Have lost my hard earned money of more than 1, 12, 000.00 (One lakh twelve thousand) within a month, for the car which was running good and which went for just a PMS. I should learn from you guys how to cheat & how to steal others hard earn money and their asserts
Regards
Krishnamoorthy
+91 [protected]
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