Hyundai Motor India — koncept hyundai okhla spoilt my car's performance during servicing

Address:

C63, Indira Enclave, Neb Sarai, New Delhi, Delhi, 110068

Hello customer care division,

Dl9cam2964

Subject:- koncept hyunday serviced my god running condition car in such a way that it has been stopping on the road inspite of multiple complaints no seriousness in solving the issue.

In the first week of july i got my eon serviced as d29 koncept hyundai okhla phase 1 supervisor rakesh
Through july we have been struggling with the rpm issues and we called koncept hyundai – they informed that sometimes after driving few days it becomes ok. Car used to switchoff on it self while driving but used to start after that.

On 7th august i called rakesh and informed that the car is in a very bad situation and as it is driven by my wife things can turn out to be more risky. I asked him that without delay get the car checked and sort the issue i also informed that we have small (8 month old) daughter and maid leaves at 5:30 so my wife in anycase needs to leave for home before 4:30. He took the car and gave it back at 5:15 and issue increased further. As i was out of station my wife complaint again and he said car is in perfect condition we have done a detailed check and my wife who was by now really troubled waited for me to return from mumbai.

On 9th august when my wife was leaving from home the car would not start at all due to which she had to take an off (As due to maternity leaves availed) this leave was without pay.
He than sent someone to my house to check the battery of the car, if the car is picking up the self which means that its not a battery issue (This is the kind of knowledge he has). The people who visited said that they don’t know the issue but battery is perfectly fine. (He was actually wasting his and our time and wasted another day).

Inspite of all this when i called rakesh he said will pick up the car day after tomorrow (This shows his dedication towards customer care and issues he has created). He than asked me to drop the car to which i denied that you have created a mess of my car and it is your headache to pick it up.
I am not sure if he will come tomorrow but i would like to highlight the pathetic customer service rakesh and koncept hyundai have been giving. The car was perfectly fine when i gave the car for service and after the sevice they have really ruined my car’s performance.
May i request hyundai to take serious action against rakesh/ koncept hyundai as they are bringing down hyundai’s brand name and also please make sure that my care is brought back in the best condition.

Incase hyundai doesn’t take care of this situation, i would assume that i should stop my faith on hyundai which i had until now as i have bought creta and i have made my friends bought gand i10 just because of historic faith which now seems is being jeopardize.
Thanks to take immediate actions,
Regards,
Rajat syal
Ph# [protected]