Company Names:
Popular Hyundai, Kottayam, Kerala
Hyundai Motor India Limited
I would like to raise complaint against Popular Hyundai, Kottayam, Kerala (Dealer & Service Centre) and Hyundai Motor India Limited (HMIL) for deficiency in service, substandard workmanship, and failure to resolve a long-pending grievance related to my vehicle Hyundai Exter (Reg. No. KL05BB3612).
Following an accident repair in August, my vehicle was submitted to Popular Hyundai for dent and paint work. The repair quality was extremely poor and not as per Hyundai standards. Due to unresolved defects, the vehicle had to be returned to the same workshop four times for the same issue and remained with the dealer for over two weeks in total, yet the core problems persist.
Despite being charged for a full repaint, the left rear door shows clear patchwork, scratches, bubbles, and uneven paint layers, indicating incomplete work and poor workmanship. The repaired doors also have a visibly wavy finish. Proper final inspection and quality control were clearly not performed.
After four failed repair attempts, Popular Hyundai proposed only another trial round of dent repair on the same door panels, without guaranteeing factory-level finish. I declined this proposal, as repeated dent corrections on the same panels after multiple attempts can weaken the door material, potentially affecting structural integrity and vehicle safety. This concern was not adequately addressed by the dealer.
Over the past four months, I have made multiple written complaints and escalations to both the dealer and Hyundai Motor India Limited, but no written resolution or effective corrective action has been provided. The dealer also suggested raising a second insurance claim, which I refused as it would negatively impact the vehicle’s service history and resale value. HMIL has failed to intervene or provide meaningful support.
Relief / Resolution Expected
1. Replacement of the affected right-side doors due to repeated failed repair attempts.
2. Complete repainting of the left rear door, as I was already charged for a full repaint.
3. Rectification of all dent and paint defects to achieve factory-level finish.
4. Final quality inspection by Hyundai Motor India Limited (HMIL) and not by the same dealer workshop.
5. Compensation for the repeated visits, and loss of time.
I request intervention under the Consumer Protection Act for deficiency in service and unfair trade practices by both the authorized dealer and the manufacturer.
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