Hyundai Motor India Complaints & Reviews

Sir,

I, Sivaparvathy. S, the registered vehicle owner of Hyundai Venue 1.2 kappa MT.5 model motor car bearing registration number KL-01k55958. On 20 july 2023 I brought my above-mentioned car to your service centre at Popular Hyundai - Kazhakkoottam for periodical and for other allied services and repairs.

My actual need/ complaint was to repaint the patch works in certain areas namely the front bumper and bonnet of my car as there were small scratches here and it is pertinent to note that I was all along ready and willing to meet the expenses for the very same even without claiming my Insurance claim (policy no:[protected]) as it was only a minor work and that I will be able to reserve my no claim policy as well. But because of the representations made by your executive, I was compelled to get the works done by claiming my insurance because of the representations made by your executive. The representations and promise made by your executive was to such an effect that the front bonnet should be completely painted as whole afresh instead of repainting the small scratch affected area, so for that reason the front bonnet will have to be removed from the car to get it painted effectively and therefore it will incur more cost and instead of repainting the scratches in the front bumper it should be replaced with a new one as it was alleged to be necessary. Me being a bonafide customer believed those representations made by your executive and thus I was compelled and forced to get the works done by claiming my insurance.

Thereafter on 29 July 2023, I was received with a call from your office/service centre that my car is ready for delivery as the promised works are finished and the bill amount of Rs. 23, 840 was also charged from my claim.

But quite surprisingly it was found that the front bumper was not replaced as promised but only a petty patch work repainting was only done. In an earlier occasion a repaint work was already done on the left side of the same front bumper and those marks are still there and still exists, so I genuinely and strongly believes that the front bumper has not been replaced as promised with a new one even though I was charged for the same and if you are having any statements contrary to it or any objection to it then I would like to get back the old bumper which was previously installed in my car.

Moreover, the bonnet of the car also is not fully painted as whole as promised and represented by your executive instead a very small portion was only painted to hide the scratches. Even if the bonnet is painted fully as whole as alleged by (Not admitted) then also I am not at all satisfied with the painting works that has been provided with my car because of the scratches and patchy areas appears to be seen in certain portions of the bonnet and front bumper of my car. And moreover, after delivering my car towards your service centre and after the works that you claim to have done certain other complaints have cropped up in my car that is:

(1) My car’s bonnet is not getting closed properly in full instead there exists a small gap/bent.

(2) Towards the dickey portion several new scratches have appeared.

On[protected], at the time of collecting my car after service I along with my husband pointed out all these complaints and dissatisfaction towards the service you have provided with to your service executive but he tried to conveniently slip away from my complaint and also made a contrary statement that they have not even opened the bonnet so as to cause such a bent that happened in the bonnet and till this time your executive/ service centre have not taken any just and proper initiative or action so as resolve my problems as promised even though I was charged for the very same.

Though your office is duty bound to do the needful to redress my issue, no such efforts have been seen taken from your part till this time. So, I would like to bring your attention that the said careless and illegal acts adopted by this (service centre) comes under unfair trade practice and deficiency in services, that you have adopted unfair methods or deceptive practices and the very same will affect my consumer rights as well.

So, I would like to Inform you that this (service centre) is duty bound to get the repair and replacement works done accordingly as promised and represented by your executive and all necessary steps should be taken by this service centre for the redressal of my complaint. I believe that your office will do the needful for the redressal of my complaint, else I will be forced to take further actions and move to the appropriate forums for the redressal of my grievance.

Thank you.

Sivaparvathy S

I purchased a venue diesel car from Hyundai around a year ago. Since then I have been running around service centers. I had informed Hyundai customer care as well, but everything in vain.
My car is having engine oil leak, just one year old car is having oil leak, that too drastic oil leak.
It was serviced from NBT Hyundai Trivandrum. I am not interested in giving the vehicle back there again. The mechanics have no idea what is happening with the vehicle.
Please do the needful or else I will be forced to move legally.

It's been for the third time our new hyundai santro had issue with the petrol pipe that had bit by rats for the three times
This is full ashamed hyundai

Hyundai exter I was booked via hyundai site
They provided red colour option but now your sales guys says only white colour on ex variant
Please provide red colour as u mentioned in hyundai site while booking

From three days I am continuing coming to workshop and my problem is not solving for one hour my car will be start in workshop bcoz they told that the light cover will be damage from back side and then change and told me after changing the cover problem will come then we change the light that are cover in Warrenty
Secondly the time when the cover change
They absorb all the water from starting the head light and that tym all water absorb
After that I come to home and see same condition then I again told to the service manager that prb is same he told me that again come to workshop then they sent their person at home and 1 hour my car start to absorb the light water after that they say car will be go to workshop for absorb the moisture of light and then they told tmrw mrng they will give cutsey car and take my car to workshop now they are talking in rubbish way that I can’t accept ..

I purchased Hundai Aura top end model.I had been facing a problem with car battery . It is fast dissipating in two or three days.It is taking almost 3 days for the Geetha Hundai service centre, Nacharam. Neither I am happy with the quality of vehicle nor with the delayed servicing. Can I exchange this vehicle. I feel it would be better to go far Tata keeping the high cost of service charges and the servicing delays. The customer centre makes a call to rate maximum on service feedback but never do they keep the same interest in real servicing.

Bought Hyundai alcazar car last year august from grand Hyundai pattambi kerala and from the time of delivery itself all the warning lamps were on including engine lamp, once in a month car will be in showroom for repair and now they saying engine is complaint!!!
More over popular pattambi showroom service is ridiculous, still my car is in their showroom since last month!!!
I didn’t get chance to enjoy my drive as the car was always in showroom,
Company have to give me proper solution, either replace the car or refund me

Hello Hyundai Motors India Limited,

I Vikash Agrawal being prestegious owner of Hyundai Alcazar and true and genuine lover of hundai cars (current owner of 3 creta and 1 alcazar and previous owner of 1 i20 and 1 santro, with not a single car of any other company in my life)

Alcazar & Creta being one of the finest cars from HMIL stable with very very few complaints but the
Trio beam headlight units are causing a concern after paying a hefty amount of money.And this complaint had been raised by many in previous years.

Now that the issue is getting more prominent during Indian Rainy seasons all the customers are uniting together for one cause to get the headlights replaced in our cars and wanted to shout out loud again at your face & wanted to bring it to your kind notice that the Treo beam headlights on Alcazar & Creta is just unfit for Indian Roads.Specially in below conditions.
1. Night Highway drives since both high & low beam throw is short.
2. Black Tarmac roads
3. During rainy day its very very pathetic.And we drive with 0 confidence.

When we say its Poor headlights it means both Low & High beam intensity & throw is very pathetic.We sometime need to guess the road and drive with this setup we are risking our lives along with 5 / 6 / 7 family members including Kids, Pregnant ladies, age old members travelling with this wonderful product of Hyundai with a poorest headlights.

So our humble request is to get the headlight unit replaced as soon as possible by recalling the car and getting some alternate solution to fix this issue.

Here is my car details and I hope HMIL will atleast hear its beloved customers voice.

Car Name : HYUNDAI ALCAZAR

Vikash agrawal
Dv construction and suppliers
Raigarh

I want to register a complaint against Saini Hyundai Work shop, Tangra for the experiences I have faced, specially the last one.

I had faced a bumper damage on my car hyundai verna 2018 model. So I took the car around 22nd of May and got it delivered by 2nd/3rd of June. Then I noticed they had put some saini hyundai sticker on my car. I told them to remove that, they assured me to do so by home visit.

Around 11/12th of June when I was driving my car, I noticed some noise for 30 seconds behind instrument cluster. After driving for another 15-20 minutes when I parked my car, I noticed my key lock unlock button was not working. Next day when I was going to Tangra workshop car indicators, headlight, ambient light, windows buttons were not working. I was in a hurry, so I just handed over the car to service person and asked him to call me and left.

After 2 hrs he called me and told that some wires were cut by rodents in ECM, some short circuits type of thing happened, and ECM got damaged. It will cost around 9K for repair and 50-55K for replacement.

As I was driving the car with the damaged ECM, BCM got damaged, and I need to replace it. It would cost around 16K.

He also told me some fuse or wiring harness types of things also got damaged. Its better to replace that part than repairing it. It would cost around another 50-55K.

So, I started speaking with other persons and local garages. They told me that BCM usually doesnt get damaged for these car. And bite cut by rodents can happen in workshop as it was there for around 10 days in parking condition.

So yesterday I called the service person to handover my car. He asked me the reason. I told him I would go to some other workshop or local garage, even I might go to Consumer Forum also. He asked me to speak to his senior.

When I reached there, I spoke to his senior and told about the conversations in phone. Service person simply rejected and told only some fuse and ECM got damaged. Senior personel requested me to keep the car for 1 day as he wanted to check by himself. The technician who inspected the car previous day, according to them was on leave.

I told them to give me job card/ service / inspection report and bill but they denied . I also told them if I left my car there for another day, they could have simply cut the wires, damage ECM BCM by their own have to prove them. Later they agreed to release my car with some hand written gate pass ( some electrical fault in car but customer didnt agree to repair) without printed report or bill.

So I contacted hyundai customer care, they patched my call to workshop, then they agreed to provide the report and bill. There were 2 such reports which should be identical. Some hand written notes were their in their copy, my copy was blank. Later when I opposed he wrote something in my report card and handed over to me.

Later before leaving that place, some manager told me to close that complaint I need to keep my car there for inspection, but I disagreed and asked them for home visit as now I have trust issues with your company.

MY PREVIOUS EXPERIENCES IN TANGRA WORKSHOP

I took the car for service once, when I took the delivery, my ac was not working, they later repaired it.

After another servicing, I found my car steering malalined, later they took care of that.

During some other work, they told me the windshield got broken, later they repair it. Though within few days I noticed lots of water in my car mattress which got rotten. Later I found there was water leakage through my car wind shield.

For chasing these problems muliple times, I suffered lots of losses both mentally and financially . Are you going to pay these losses!!! Or I should stop using hyundai cars or go to consumer forum or go to social media platforms!!!

So, these were some of the few experiences I have faced in last few days or last few years with your world wide famous and reputed and renowned company named as HYUNDAI.

With regards,

Dr. Jiban Basak
Kolkata

Yesterday on 5 June 2023, my car grand i10 met with a fatal accident and there is head on collision with a truck. I am highly disappointed on your part that even at the speed of 80 km per hour your car’s airbags didn’t open. I am highly disappointed with your system. Even today your company told me that the impact is not proper which is not effective. Is there any promise or affidavit from your side that they will open next time.

I have bought my new Creta Diesel Automatic Top model just 1.5 years before. In just 1.5 year my car push button start is not working due to crank part failure. I sent my car in Ultimate Hyundai but no updates regarding my car breakdown problem. I am unhappy with the complete service as no parts are available with the service centre and no designated engineers are available to resolve the problem immediately..I have checked online and there are many issues with this new creta and other models as well. I will never recommend this Hyundai brand to anyone. I will never buy Hyundai brand car.

To
Hyundai motor india

Sir
My car have minor collision with bike then i take my car to hyudai service pinder auto work located in simli district chamoli i clearly mentioned to them car have noise problem also but they only painted the car and make bill of 31456 rupees and noise problem from engine wire belt remain the same they only painted car for 31 thousand rupees and said leave your car for another 3 days they care about our time and our money worst service experience and their staff have no proper knowledge of car service they don’t test drive cars after service

Hello
this is really astonishing that hyundai is providing wireless android auto connectivity to lower trims of creta like e, ex and s but for higher trims like sx or sxo it isn't availble isn't it sheer injustice that we the customers of the higher trims aren't getting this service that is sheer injustice. kindly provide the same asap that will be your most kindness

Paint peeling problem in my Creta

I upgraded my option to Creta SX jus for the one touch power window option. During the pre-sale and test drive period I checked the same with the sales team and they confirmed that Creta SX has One touch power window. But now after delivery of the vehicle, they are saying it's not there and it's Hyundai's fault that Hyundai didn't inform the dealer about this.
I dont wanna know who's fault it is but this is something the sales team promised. Untimely for me the dealer is representing the company and I'm truly disappointed with the whole thing.

Secondly, the dealer did the antiglare film for the windshield which I had to pay 7000 rs, there was two scratches in it and when I noticed and informed them, it took almost a month to get back to me with an update and now they are saying to re do it I have to pay 50% of it. There is no way I'm gonna pay it and I will be filing a complaint in the Consumer court as well.

I totally regret my decision in getting this car and choosing this dealer. I should have gone for Kia or MG.
Truly disappointed and will never recommend to anyone I know.

Colour Fed - पापड़ी पड़ के रंग उतरना

No Service Center ready to take this complain,

as per them its compainy colour - not in any insurance policy

who will care this type of issue

needs urgent revert on this

Colour Fed - पापड़ी पड़ के रंग उतरना

I have booked Hyundai Venue SX model on 05 Feb 2023 at Vantage Motors Hajipur, Bihar through Canteen Stores Department and paid Rs 5000. I have in touch with Mr Amar (Employee of Vantage Motors, Hajipur) and Mrs Amrita (Sales Man, Hajipur) and requested them to deliver the same on 27 Apr 23 and they have promised by them that the same will be delivered. On 24 Mar 23, Vantage Motors, Hijipur has issued my availability certificate that the vehicle is readily available with them, and accordingly I have uploaded the same on CSD Portal and CSD, Ramgarh has issued me Supply for the same. But when send the supply to Vantage Motors they have denied me to deliver the same and intimated me that vehicle has not available with them, even i came to know that my vehicle was not ordered despite token amount deposited by me. I am enclosing availability certificate for your necessary action. Vantage Motors has cheated me and when i contacted customer care Ms Gungun has connected me to Mr Shashi to help in this regard, but it is laughable that Mr has shown aggression and his behaviour was arrogant. As per my experience, his behaviour is not customer friendly. He should apology with the customer, and also send me reason that why the Vantage Motors has cheated with me. I ALREADY LODGED A COMPLAINT NO Complaint No. N[protected] IN THIS REGARD TO HYNDAI CUSTOMER CARE ON TOLL FREE NO BUT MORE THAN 48 HOUSRS ELASPED NO INTIMATION SEND BY HYNDAI MOTORS, IT IS A VERY AND HORRABLE FOR ME THAT HOW SUCH INTERNATIONAL BRAND MADE A FRAUD WITH ME.

I have given my Vehicle No.TN66A5050 at your authorised dealer M/S Chandra Hyundai, Avanashi Road, Coimbatore, Tamilnadu for repairing ECM in Mar 2023. The dealer repaired the ECM and informed to replace the Wire Assembly(Part No.912911j200). However the parts are not reached to Chandra Hyundai till now. It is surprised that Hyundai wants to wait the customer for one month to repair the vehicle?

This is a second time we are facing this issue. There was undue delay last time also for replacing new ECM. The new ECM failed within two years which is reflecting quality of the product delivered to the customer.

We strongly admit that as a customer I should not choose Hyundai cars due to service issue on account of parts not provided by Hyundai.

Kindly understand that success of any company is based on the customer satisfaction specially post sales which is focused by Tata and Maruti. However there is no priority given by Hyundai for their customer post sales which is reflecting in this repeated incidents.

Provide the commitment date to deliver the vehicle since I have planned to sale my car and move to Tata or Maruti.

Mohit Rajput
1:55 PM (37 minutes ago)
to crsales, dpmhyundai.gm, rawplhyundai, rawplhyundaibodyshop, crservice, cr, secretarial, hpromise, surajyashwantbharti, group

Dear Sir/Madam,

With great regret, This is to inform you that I am Mohit. I want to state that recently I purchased a car from your dealership DPM Hyundai Dehradun [model number: 2023, date of purchase: 28/2/2023, UP 14 MT 1647].

DPM Hyundai Dehradun (Haridwar Bye Pass DDPM, tower Road, Ajabpur Khurd, Dehradun, Uttarakhand 248001) provide me insurance from the local vendor which is useless for me, My Vehicle got an accident and I am struggling to repair my car.

As I purchased a vehicle from Hyundai I assumed I received everything from Hyundai officials like one of the very important part insurance but I was scammed by my showroom DPM Hyundai Dehradun. They insured my car outside and I am facing the problem to repair my car.

Now I am at Rajendra Hyundai Etawah (Takiya Azad Gaan, Etawah, Uttar Pradesh - 206001) to repair my vehicle but they are not providing me the good services I am here since last 1 month still, they are not started to work on my car.

As my car is under warranty, one of your associates said that the car will be repaired without paying anything and will be delivered to me in 4 – 5 business days. This is really problematic for me to use such a vehicle as I can face an accident in this.

I hope you are getting my problem and will do your best to solve it as soon as possible. I hope to get good service from you. Your cooperation and support is highly appreciated. If you have any queries regarding the same then kindly contact me through my contact details mentioned below.

I look forward to settling this matter amicably. If, however, the matter is not satisfactory, I will consider taking further action to resolve the complaint either through Consumer Protection or through the courts.
Thank you so much.

Name: Mohit Rajput
Mobile No.: [protected]