| Address: 61/4, Jagurati Marg, Udyog Nagar, Jhotwara, Jaipur, Rajasthan 302012 |
I have given my car 23BH6937L for service after accident. Car was under insurance cover from Shriram General insurance.
1)On claim submission and signing the insurance papers a month time was asked which was a too long and i requested to release my car on earlier date. i left my car on 18th DEC and Same day insurance company approved the claim and i was informed that we have ordered all parts.
2) I gave multiple follow up for parts and after that on 30th DEC Mr Saleem sent some photos that your car work is under process. On 31st DEC he called me that your car is having Low fuel and we are sending your car on trial run. I made payment for petrol.
3) On 1st jan Mr salem informed me that DO from insurance company is pending after receiving of DO we will give you the car
4) On Saturday at 6.10 pm i was informed that DO has come but car is having some problem in air begs so we will deliver it on Monday IE 05/01/2025
5) On Monday i followed multiple time with Saleem but he did not give satisfactory answer. After that i called GM Mr Sudhir Rathore On mobile no 3.43 pm and he asked me to call me back. Then after i received a call from one of the Employee of Workshop that your car is not ready because there is a problem in Seat belt while Saleem was saying there was a problem in air beg.
6) I again called Sudhir rathor GM and he told that i will arrange the part from somewhere else. Then he never called me
7) on 6th Jan Mr Salem called me that your part is coming from sujanghar and we will deliver your car on 7th jan befor 12 pm. Them i marked rude message in whats up group than Mr Salem replied that we will try and get your car deliver by today IE 6th Jan.
8) car was not delivered on 6th and i waited whole day on 7th but no phone call received. I then called Sudhir rathor at 2.51 pm he asked me to call mee back in 5 minutes, but he did not call. Then on 5.26 pm Mr Salem called me that Part is received but this is wrong part we received. I again called GM mr Sudhir but he did not picked call Was this information helpful? | 
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