Dear Sir/Madam,
I am writing to express my serious concern regarding the unreasonable delay in delivery of my vehicle after given for repair at your authorised service station.
Vehicle Details:
Model: CRETA 1.5 MPI MT E Polar White
Registration No.: MP 13 CD 7141
Workshop Details:
Vishal Hyundai
Hyundai Authorised Service Station
Panvel, Mumbai, Maharashtra-410206
My vehicle was handed over to the service station on 15/06/2026 for repair work. At the time of submission, I was informed that the vehicle would be repaired and delivered within 20-25 days.
However, the promised delivery timeline has already been exceeded. Earlier I have informed that the vehicle will be delivered by 10 Jul 2026 (as 25 Days). After that again informed that the vehicle will be delivered by 18 Jul 2026, now informed new vehicle delivered date i.e. 25 Jul 2026. But no any updated photos/ repair updated in wtsapp group to informed me about the delivery of my vehicle.
This prolonged delay has caused considerable inconvenience, and I am disappointed with the lack of proper coordination, communication, and support despite choosing an authorised Hyundai service centre.
I request you to:
1. Confirm the expected delivery date of my vehicle.
2. Escalate the matter and ensure the repair work is completed without any further delay.
Being a Hyundai customer for more than 5 years, I expect better service standards and timely support from your authorised network. I am facing a lot of problems without my vehicle in rainy season.
Kindly treat this matter as urgent and do the needful at the earliest.
Regards,
Vinod Kushwah
[protected]
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