Hyundai Motor India — strong complaint against hyundai serious safety & service negligence verna 2021

Dear Sir,

I am writing with utmost disappointment regarding the extremely poor and negligent service provided by your authorized dealer, JSV Hyundai, Vibhuti Khand, Gomti Nagar, Lucknow, for my Hyundai Verna (Reg. No. UP32MC0619).

After paying ₹11 lakhs for crash-related repairs, my car has been nothing but a source of risk and frustration. Problems started with the clutch, then the air-conditioning, and now constant jerks while driving. Despite repeated complaints, JSV Hyundai has only replaced parts, charging me again and again, but the issues resurface within days. This clearly shows that they are neither competent nor serious about resolving the problem.

Most importantly, I want to highlight a serious safety incident: on multiple occasions while traveling with my family, the clutch failed suddenly. At that time, I genuinely felt we were close to death, but by the blessing of God, I somehow managed to control and stop the car, after which I had to take it back to JSV Hyundai. This is unacceptable, life-threatening, and proves gross negligence on their part.

You may verify my concerns by checking the repair history of my vehicle, which will clearly reflect the repeated failures and unresolved issues. I purchased a Hyundai vehicle because of the trust and promise of safety, but my experience has been the opposite — irritating, unsafe, and frustrating.

I strongly demand Hyundai Motors India Limited to:

Take strict action against JSV Hyundai, Vibhuti Khand, Gomti Nagar for negligence, repeated failures, and harassment.

Provide a permanent solution to my vehicle’s problems at no further cost.

Offer a courtesy vehicle immediately until my car is restored to complete safety and reliability.

If Hyundai does not intervene and resolve this matter urgently, I will have no choice but to pursue legal action through consumer court and escalate this issue publicly, as this is not just poor service — it is a serious safety hazard for me and my family.

I expect an immediate and concrete response.