Hyundai Motor India — Subject: Urgent Complaint Non-Refund of 30,000 Hyundai Aura Booking Amount by Dealership

Dear Hyundai Customer Care / Grievance Redressal Team,

I am writing to raise a formal complaint regarding the non-refund of my ₹30, 000 booking amount for a Hyundai Aura and the manner in which my request was handled by the concerned dealership/showroom.

I had booked a Hyundai Aura by paying ₹30, 000 as the booking amount at the showroom. Subsequently, I was informed that I would need to pay approximately ₹3, 00, 000 as a down payment. Due to this requirement, I decided not to proceed with the vehicle purchase and requested cancellation of my booking and refund of the booking amount.

However, when I requested the refund, the concerned salesperson, Ms. Shraddha Jagtap, informed me that the ₹30, 000 amount was being treated as a service charge and was non-refundable.

I have also approached Govandi Police Station, Mumbai, regarding this matter. The police have recorded my complaint and issued a written communication dated 02/09/2026. The police communication records the above facts and advises that the matter may be pursued through the appropriate civil/consumer forum.

I therefore request Hyundai to kindly:

Investigate the dealership's handling of my booking and refund request.
Verify whether the ₹30, 000 booking amount was clearly communicated to me as non-refundable before I made the payment.
Provide me with the written terms and conditions under which my ₹30, 000 has been classified as a service charge.
Clarify whether such a service charge is an authorised Hyundai dealership practice.
Arrange for the refund of ₹30, 000, if applicable under Hyundai's booking/refund policy.
Take appropriate action if the dealership has failed to follow Hyundai's customer/dealership guidelines.
Provide me with a written response and complaint reference number for this grievance.

I am attaching the available supporting documents, including the Govandi Police Station communication, booking/payment proof and other relevant documents for your verification.

I request Hyundai to look into this matter urgently and provide a written resolution.

Customer Name: Farveen Mohammed Firoz
Vehicle: Hyundai Aura
Booking Amount: ₹30, 000
Dealership/Showroom: Car Beez Automatic, Govandi, Mumbai
Salesperson: Shraddha Jagtap
Police Station: Govandi Police Station, Mumbai
Police communication date: 02/09/2026

Regards,
Farveen Mohammed Firoz
Mobile: [protected]