[Resolved] Hyundai Motor India — tampering the original vehicle parts during service

jaimaster

Address:	New Delhi, Delhi, 110015
Website:	Samara Hyundai Mayapuri Service Center

I own a hyundai i10 car with registration number dl3cbz 1344, which went for regular service to samara hyundai mayapuri centre in which their technician replaced the original radiator with the faulty one, this service costed me rs 7, 000.
When i got my car back from service (Which was near to perfect before service) started causing heating issues. Post which i agreed to them to replace the radiator with an further estimated cost of rs 6, 500 suggested by them.
After replacing the radiator (Which further damaged the engine) their technician further called me to get the engine hauling done worth rs 20, 000 approximately. These guys are really not trustworthy when it comes to service as they play with the original parts and we as a customer are clueless about all the internal changes they do to our vehicles.. They turned my perfect running vehicle into a dump within a period of 8-10 days just because i trusted them for servicing my car.

I wish i could get some justice here.

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Sep 6, 2018

Complaint marked as Resolved

I am thankful to Mr Rajesh Kumar (Sr Service Manager) at the Mayapuri Samara Hyundai service center who called me up personally and manged to do all the investigations and track the problem. My issue got resolved in least possible expense because of him being personally involved in this case now. He tracked down all the history of my vehicle and was able to explain the junior advisers the exact issue rather than directly pointing to a huge expense of Rs 20, 000. Hopefully this will sail through long now and I may not face the same issue. Thanks Mr Rajesh. Regards Jai

Sep 06, 2018

Updated by jaimaster I am thankful to Mr Rajesh Kumar (Sr Service Manager) at the Mayapuri Samara Hyundai service center who called me up personally and manged to do all the investigations and track the problem.
My issue got resolved in least possible expense because of him being personally involved in this case now. He tracked down all the history of my vehicle and was able to explain the junior advisers the exact issue rather than directly pointing to a huge expense of Rs 20, 000. Hopefully this will sail through long now and I may not face the same issue.

Thanks Mr Rajesh.

Regards
Jai